Client Success Manager - Tenant Insurance

Client Success Manager - Tenant Insurance

We are looking for a Client Success Manager (CSM) who will be responsible for the overall satisfaction, health, product usage, and retention of our partners. The ideal candidate has direct, relevant experience managing numerous clients and building relationships with current partners. You work with existing partners to deliver product and performance features in turn providing predictable growth for their business.

What you will do everyday:

• Foster and maintain long-term client relationships 
• Coordinate conversations and meetings to drive adoption, performance, retention, upsells and ensure seamless resolution of escalated issues
• Initiate, lead and manage preparation and execution of business reviews, including setting agendas, coordinating internal alignment and partnership, follow-ups, and holding leadership briefings
• Keep customers informed of product roadmap and releases, and advise how new features are relevant to maximize product usage 
• Own, thoroughly document, and communicate client health
• Maintain thorough knowledge of customer’s business, the market and competition, monitor and communicate meaningful changes to leadership
• Identify and forecast risk; create, maintain and manage mitigation strategies and clearly communicate needs from organization to fulfill mitigation plans
• Identify growth opportunities through developing authentic relationships with customers, maintaining thorough knowledge of Storable products and capabilities, as well as the storage industry, and analyzing existing product usage and performance 

What you need to bring to the table:

• 3-5+ years client-facing account or project management experience in SaaS based platforms
• Organized, detailed and proficient 
• A critical thinker who demonstrates problem solving skills 
• Strong communication skills: leadership, written, verbal, presentation
• Must be comfortable being directly responsible for a number of business metrics such as Net Portfolio Growth, Retention, Satisfaction
• Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment
• Adaptable to changing environments and processes
• Ability to travel up to 2-4 times year
• Bachelor’s degree

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$50,000—$63,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

 

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution. 

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks: 

• Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverag