Program Supervisor

Liberty Resources is seeking a motivated Mobile Crisis Program Supervisor in Onondaga County to join our team.
About Us:
Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere.

We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.
About The Mobile Crisis Team:
The Mobile Crisis Team is a trained multidisciplinary response team that provides crisis intervention services in a variety of settings including community locations where individuals live, work, attend school, engage in services, or socialize. Mobile Crisis intervention services are designed to interrupt and ameliorate the crisis experience and include: an assessment that is culturally and linguistically competent, the development of crisis diversion plans, safety plans or relapse prevention plans, support during and after a crisis and coordination with, and referrals to, health, social, and other services and supports as needed, including peer/family support services. The goals of the Mobile Crisis Team are diversion of unnecessary hospitalizations and arrests, engagement in services, symptom reduction, and stabilization, restoring individuals to a previous level of functioning, and developing the coping mechanisms to minimize or prevent the crisis in the future. The Mobile Crisis Team strives to build strong relationships and a successful reputation in providing efficient and quality crisis services within a five-county region. We serve Cayuga, Cortland, Madison, Onondaga and Oswego counties.

Program Supervisor Position Summary:
The Mobile Crisis Program Supervisor provides clinical, administrative, and operational oversight of Mobile Crisis services within Onondaga County. The Supervisor exercises supervisory authority over assigned staff, supports service delivery and program operations, ensures compliance with regulatory, contractual, and agency requirements, and promotes the delivery of high-quality, person-centered, trauma-informed crisis services through staff development, community collaboration, and continuous quality improvement.

Program Supervisor Job Responsibilities:
• Provide leadership, supervision, and professional development to assigned Mobile Crisis staff, including supervisory authority related to employee selection, evaluation, coaching, and corrective action.
• Ensure the delivery of high-quality, person-centered, trauma-informed Mobile Crisis services through oversight of clinical, operational, and administrative functions.
• Monitor and support compliance with agency policies, regulatory requirements, contractual obligations, accreditation standards, and program expectations.
• Promote effective collaboration and communication among staff, internal departments, and community partners involved in crisis service delivery.
• Support the ongoing evaluation, improvement, and effectiveness of Mobile Crisis services within Onondaga County.
• Provide leadership consultation and decision support regarding high-risk clinical, operational, and safety concerns.
• Participate in the Mobile Crisis administrative on-call rotation, providing administrative support and consultation to ensure continuity of program operations outside of regular business hours.
• Maintain required licensure, certifications, training, and professional standards necessary to perform the duties of the position.
Work Environment:
This position combines remote leadership responsibilities, operational oversight, and community engagement activities.
Pace and Atmosphere
• Fast-paced and dynamic work environment involving coordination of staff supervision, operational oversight, quality improvement activities, and stakeholder engagement.
• Mobile Crisis services in Onondaga County operate 24 hours per day, 7 days per week and are staffed across multiple shifts. While this position primarily works during standard business hours, occasional schedule flexibility is required to support planned program activities and staff working non-traditional schedules.
Worksite Conditions
• This position is primarily remote and requires the ability to work effectively in both virtual and in-person settings.
• Regular travel throughout Onondaga County is required to attend meetings, training, agency functions, community events, outreach activities, and partnership engagements.
• Work is performed in a variety of settings, including