Executive Support and Services Leader

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

     • We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners
     • We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders
     • We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future
     • We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the role

The Executive Support & Services Leader is responsible for direct technology support to the 16 most senior executives (and their Executive Assistants) at Corebridge, including our CEO.  This person will also have responsibility for additional Executives and the Investments group end user technology management.

We want to hear from you today if you can:

• Deliver world-class technology support for select senior executives (CEO, Executive Committee, Business Leadership) that proactively anticipate, need, manage risks, and deliver a frictionless technology experience. This includes ~200 of our 16k end users/internal customers.
• Provide leadership and ability to set standards for superior process & service delivery to Executive & our Investment’s business unit that includes high profile trader positions.
• Ensure proper workspace support (at home, in office, traveling locations & transition between) is in place for our executives (ELT/SLG/EAs); includes transition of devices to/from work & travel destinations.
• Manage the executive support team through hands on mentoring and proactive principles to ensure a best-in-class support model is in place. Take ownership and drive the team in the delivery of expected goals & deliverables.
• Responsible for establishing the workspace services end user experience for executives.
• Lead planning, coordination, procurement, shipping, installation, configuration, and/or general support of the event and devices at executive venues including network infrastructure setup, computer & mobile device support, management of event workrooms, and responsive on-site technology concierge technology support. Ensure professional playbooks are in place, maintained & proactive dry runs occur. Ownership of this core job responsibility is a must.
• Experience in leading & managing high-profile executive meetings including fielding requests, planning, real-time monitoring & management, and troubleshooting through audio bridges and video conferencing platforms for internal engagements and other 3rd party platforms for external engagements. Ensure dependent parties (internal/business) have documented SLAs and hold parties responsible for delivering.
• Provide concise timely executive level communications as issues are occurring and special event updates.
• Partner with Communications and Events teams to integrate production partners to deliver higher production quality special events.
• Experience (and enjoy) building relationship with executives and executive assistants.
• Hands-on participation in the day-to-day work of the Corebridge Senior Executive Support team.
• Respond to end user requests, troubleshoot application problems, and participate in ongoing project work. Assist in off-hours (including weekends) support coverage. Field escalations.
• Support and troubleshoot applications including financial market data applications (Bloomberg, Reuters, and others), third party web-based applications, and Microsoft Office O365 (Outlook, Word, Excel, PowerPoint, Access).
• Provide support for al