Customer Success Manager, IO

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. 

Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. 

Join us as we innovate, execute, and build the future of farming together.

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As a Customer success manager at Carbon Robotics you are responsible for ensuring customer success via successful implementation of Carbon Robotics Equipment.This includes training of operators, equipment supervisors or farm managers by making usage recommendations based on agronomic knowledge and implementing set up. You will ensure continued customer satisfaction post delivery. You will also act as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks.

Applicants from Northern Iowa state would be ideal for this position.

What you’ll do:

• The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Understanding of agricultural and operational workflow and ability to make machine usage recommendations based on this knowledge.
• Serve as the lead point of contact for assigned accounts.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• Logging, documenting and communicating customer experience and pain points to engineering and product teams.
• Work with the Field Service Support team to assist troubleshooting of field issues in assigned accounts.
•  Work with other departments to ensure information and customer success in assigned accounts/machines.
• Supervision of machine operations to ensure optimal usage recommendations to growers.
• Develop trusted advisor relationships with key accounts.
•  Ensure successful delivery of purchased equipment.
• Ensuring continued customer satisfaction post delivery of equipment 
• Clearly communicate progress and other issues/matters with the Manager of Customer Success and multiple stakeholders.

Knowledge, Skills, and Abilities:

•  Excellent communication skills
• Understanding of operational workflow and demands.
• Strong work ethic
• Knowledge of basic usage of tablet/computer interfaces
•  Bilingual (region dependent)

Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted.  The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.Carbon Robotics' base salary pay range:$125,000—$145,000 USD

Why would you join Carbon Robotics?

Passion for building teams capable of