APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Multimedia and Print Center is seeking a Print Services Associate. This is an in-person position at University Park Campus and is responsible for meeting with faculty, staff, and students to discuss, recommend, and evaluate their printing and mailing needs. This position is defined as floating and is assigned to work in the Multimedia and Print Center. Based on the University’s organizational needs in the future, the position may be assigned to support other work areas.

Print Services Associates discuss and advise customers on print and mail services. Responsibilities include reviewing print and mail project requests, determining feasibility, estimating costs; coordinating and monitoring production; troubleshooting issues and facilitating resolutions; completing business transactions; may process passport applications.

• Provide customer advice on print services and project feasibility; ensure understanding of customer vision, needs, and requirements; advise on copyright clearance, image design, materials, binding options, etc.; create estimates detailing costs and production timelines

• Schedule and coordinate production operations; set priorities; monitor project status; ensure product quality and timely delivery

• Review customer mailing projects and requests; design and create personalized mail; prepare and process mailing lists; determine and explain cost-effective mailing options; maintain postal knowledge proficiency

• Collaborate with University departments and external agencies/vendors to accomplish business objectives

• May serve as Passport Acceptance Agent; take photograph, review application for accuracy, accept payment, complete log, process package

• Respond to mail/production technician questions and concerns; troubleshoot issues; facilitate resolutions

• Coordinate equipment repair/maintenance; research, identify and recommend new equipment, software, hardware; maintain inventory

• Prepare reports documenting information accounting for delays, difficulties, or cost estimate changes

• Maintain and monitor budgets; complete business transactions such as payroll, standing orders, invoices, and other financial forms

• Work with and meet daily with the production and mail managers to facilitate production schedules

• Facilitate the purch