***This role is based in Torrey Pines, CA (Hilton La Jolla Torrey Pines)***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the IT Field Services West team reporting to the Senior Manager Technology Field Services, you will support projects including hardware refresh, Wi-Fi upgrade, Connected Room deployment, amongst many other projects in The San Diego Area managed hotels.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Work within the IT CAPEX budget of each property as approved by the ownership and Regional IT and finance leadership.
• Track past, current, and future CAPEX projects; and assist the ownership in the decision-making process for upcoming projects.
• Manage the support calls initiated by Hilton Technology Support Center (HTSC) or vendors for systems and applications not supported by HTSC, serving as onsite contact.
• Ensure Hilton technical standards are implemented in managed properties.
• Evaluate property needs and utilize technology solutions to improve profit, operations efficiency, and guest experience.
• Prepare status reports of all technical and operational activities; draft executive summary of outages.
• Participate in corporate, property departmental, and operations meetings.
• Advise on, and maintain property infrastructure, including servers, backups, property LAN and WAN, and telecom systems.
• Deploy technology tools and provide educational documentation to end-users.

How you will collaborate with others:

• Partner with the hotel’s finance team to review monthly recurring invoices for technology