Sales Operations Analyst (Onsite - Waltham, MA)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

You will love the benefits of selling Dynatrace

• We are a market share leader & an 11x magic quadrant leader
• We invest more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption
• Enjoy our culture of excellence with competitive compensation packages that recognize and reward greatness
• Working with the largest of the Cloud players like AWS, Azure, Pivotal and Google Cloud allows our customers to have the best of 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

Job Description

Is "above and beyond" second nature to you? Do you have both strong interpersonal and analytical skills? Do you thrive working in a fast-paced environment?

If you answered yes to the above three questions, this is your opportunity to be part of one of the fastest growing companies in the Cloud.

Dynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities:

Account/Data Governance

• Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes.
• Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories.
• Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed.
• Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management.
• Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance.
• Participate in review of new functionality and occasional testing as it pertains to accounts and territories.

Process Creation, Documentation and Maintenance

• Develop process documentation and field maps.
• Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges.

Location: This is a hybrid, onsite position. Work in our Waltham, MA office 2 - 3 times per week. Local candidates only. 

Qualifications

• Minimum expectation of a Bachelor’s degree OR equivalent education/experience
• At least 1 years of experience administering Salesforce
• 1 years running Sales Operations projects and supporting a global sale team
• Strong understanding of sales process (and software sales is helpful)
• Proficient in all Microsoft suite applications with a heavy focus on Microsoft Excel

• Curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
• Ability to quickly adapt to change and deal with ambiguity
• Unparalleled troubleshooting and problem-solving skills; desire to figure out why and fix it
• Excellent written and verbal communication skills, documentation skills, and comfort interacting with all levels of team/management
• Innovative spirit: looking for ways to improve the processes and procedures that are in place.

Preferred Qualifications:

• Salesforce certification (example: Salesforce Administrator certification)

Additional Information

• Dynatrace is a market share leader & a 12x magic quadrant leader 
• Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption 
• Dynatrace is trusted by over half of Fortune’s Top 10 
• Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.