Clinical Administrative Assistant

Description

POSITION SUMMARY:  Assist High Country team with daily operations

Requirements

EDUCATIONAL QUALIFICATIONS:

• High school diploma required
• Experience in medical office or hospital required
• Medical Office Assistant training preferred
• Excellent telephone and computer skills

KNOWLEDGE AND SKILLS:

• Knowledge of and commitment to the hospice philosophy of care
• Ability to work on an interdisciplinary team
• Ability to work a flexible schedule
• Willingness to work with patients/familiesregardless of race, color, creed, age, or sexual orientation. Must respect their beliefs andphilosophy with an attitude of openness and receptiveness
• Excellent computer skills, including Excel and Word required
• Proven performance in meeting deadlines with a high rate of accuracy
• Excellent telephone skills

TRAINING-Initial And Ongoing:

• Complete Hospice volunteer/staff training program      
• Complete Hospice orientation program
• Obtain eight hours of continuing education peryear, including mandatory safety in-service
• Attend minimum of six staff meetings per year

DUTIES AND RESPONSIBILITIES:

• Assist in orienting new team members, as  requested
• Participate in quality improvement program 
• Adhere to strict confidentiality 
• Adhere to safety policy and practices
• Complete employee time record accurately on a timely basis
• Cooperate with all government agencies and  outside auditors
• Assist with updating policies and procedures, as appropriate
• Complete annual TB screening
• Assure all license, certifications, continuing education information and any other required documentation are submitted to human resources and kept current
• Maintain up-to-date documentation required and specified in Hospice policy and procedure
• Perform other duties assigned by supervisor
• Collect past and current medical data on patients being referred for hospice or palliative care services via the hospital portal and primary physicians
• Maintain referral and admission forms
• Coordinate and schedule all new palliative care admissions
• Maintain open communication with physician offices and assure patient records received are scanned promptly into patient’s chart for hospice and palliative care referrals
• Document referral progress in comments as needed
• Assist with securing physician orders
• Print and distribute monthly plan of care reports for long term care facility patients
• Maintain all required communication paperwork for staff 
• Prepare weekly team documents 
• Track and schedule hospice face to face visits and follow up documentation
• Assure all forms are completed and scanned in electronic charts
• ICD-10 coding/help clinical staff with diagnosis and coding for billing for palliative care referrals
• Print certified nursing assistant schedules weekly
• Maintain calendar for nurse practitioners 
• Scheduleongoing visits to palliative care patients
• Maintain   all office supplies 
• Answer telephones
• Help distribute flyers, special event handouts, etc.
• Assist   with scheduling and setting up for trainings and community events 
• Maintain volunteer and staff training applications
• Prepare volunteer training agenda
• Prepare presenter qualifications
• Assist volunteer coordinator with  initial volunteer personnel paperwork
• Mail  volunteer packets to prospective volunteer
• Conduct  patient satisfaction surveys for Seby Jones Cancer Center within 7 days of  visit for referrals
• Obtain all DNR’s if applicable
• Prepare letters for social workers
• Prepare letters from chaplains to community ministers
• Assist chaplain/faith liaison with external correspondence

PHYSICAL QUALIFICATIONS: 

• Visual acuity to read written documentation and computer tasks
• Speech and hearing skills necessary for telephone interaction and face to face contact
• Ability to sit extended periods of time and perform administrative tasks
• Ability to stand, bend and lift an average of 30  pounds
• Manual dexterity with the ability to manipulate  office equipment and keyboard for extended periods of time
• Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS:

• Must have an automobile with required insurance coverage and state driver’s license (if driving is required)