Job Posting Title

Transportation Customer Specialist II

Agency

185 CORPORATION COMMISSION

Supervisory Organization

Corporation Commission

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary: up to $50,000/yr.

Job Description

Basic Purpose

Positions in this job family are assigned responsibilities related to providing professional and technical services and assistance related to commercial transportation operations for registrants/carriers in the United States and 10 Canadian Provinces. Assistance provided is related to vehicle registration, inter/intra state authority and various international programs. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying various laws, policies, and procedures various international programs. Advise customers on matters related to the agency’s business operations, and provide other assistance as needed. They will also perform audits and adjustments to verify complete applications, requirements, tax returns, and liabilities; examine and process legal documents related to various forms of business entities and activities, prepare correspondence, reports, and other material, and maintain various records and filing systems, including computer records, as required.

Typical Functions

• Provides technical assistance to registrants/carriers by preparing and processing applications for apportioned registration, intrastate for-hire/private carriers, household goods carriers and/or interstate UCR registrations. Assistance may also be provided with rate structures, authority options, various jurisdictional taxes, insurance requirements, business tax forms.
• Reviews, audits, and edits forms to verify computations, completeness and status; resolves deletion credit inquiries, invalid information and responds to registrants’/carriers’ inquiries on a full range of registrations, applications, insurance requirements, federal requirements, federal heavy vehicle excise tax issues and notices; initiates appropriate account actions such as adjustments and collections of outstanding fines or fees; explains the provisions of various registrations, license or certificate laws.
• Provides technical expertise on how registrants can base-plate commercial fleets in Oklahoma and stay legal to operate within Oklahoma and nationally. Determines if the business entity presented by the registrant/carrier possess the requisite operational control in Oklahoma to fulfill the requirements of the various national registration plans. Recommends steps needed by the registrant/carrier to bring them into compliance with the law; determines responsibility to file delinquent applications and returns and takes necessary action to close delinquent inquiries.
• Evaluates registrants’/carriers’ safety status and initiates revocation proceedings if a registrant/carrier is placed out of service by the Federal Motor Carrier Safety Administration.
• Reviews and processes business documents, which may include those of sole proprietorship, partnerships, corporations, limited liability companies, limited partnerships, and others, for correctness and conformity to state laws and rules; communicates document deficiencies. Ensures that operational control of the commercial entity exists in Oklahoma prior to authorizing registration.
• Reviews and analyzes requests for information and clarification of laws, policies, and procedures; conducts interviews in person or over the phone to clarify issues concerning filing requirements, due dates, registration procedures, and similar matters; completes research of laws and rules as needed to respond to specific inquiries.
• Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.

Level Descriptor

This is the career level where employees are assigned responsibilities at the full performance level for providing a full range of professional services and technical assistance to registrants/carriers in complying with State and Federal laws, rules, and regulations, and resolving more complex questions and problems. In this role, they will inte