Operations Director Residential Services

Adult Services Residential Director

Full-Time | Boston and South Shore


Lead with purpose. Build strong teams. Create homes where adults thrive.

The Adult Services Residential Director at May Institute provides strategic and operational leadership across multiple residential programs serving adults with developmental disabilities in the Boston and South Shore areas. This role is ideal for an experienced human services leader who is passionate about high-quality care, staff development, and ensuring individuals live safe, meaningful, and fulfilling lives.


Role Overview

Reporting to senior leadership, the Residential Director oversees the operations, compliance, and clinical integrity of multiple group homes. This leader partners closely with Assistant Residential Directors, clinical teams, nursing, families, and support departments to ensure consistent, person-centered services that promote independence, dignity, and community integration.


What You’ll Do

Lead Multi-Site Operations: Oversee daily operations across assigned residential programs, ensuring safe staffing, effective workflows, and consistent service delivery.

Develop & Support Leaders: Supervise, coach, and mentor Assistant Residential Directors and administrative staff to build strong, accountable teams.

Ensure Quality & Compliance: Maintain compliance with state regulations, licensing requirements, and May Institute policies; prepare programs for audits and reviews.

Promote Person-Centered Care: Ensure services support skill development in communication, adaptive living, behavior management, and community participation.

Partner Across Teams: Collaborate with clinical, nursing, facilities, HR, quality, and family services to address program needs and improve outcomes.

Strengthen Safety & Risk Management: Oversee incident review, investigations, corrective actions, and crisis response to ensure individual and staff safety.

Drive Continuous Improvement: Identify opportunities to improve service quality, efficiency, and staff performance across residential programs.


What You’ll Bring

Required:

Bachelor’s degree in human services or a related field (or equivalent experience)

Minimum of 3 years supporting individuals with developmental disabilities

Minimum of 3 years managing teams and multiple program locations

Experience implementing physical intervention strategies (e.g., Safety Care or similar)

Strong leadership, communication, and decision-making skills

Preferred:

Experience overseeing licensed residential programs

Knowledge of regulatory requirements and human services best practices

Demonstrated success leading managers and complex operations


Why Join May Institute

May Institute is a national nonprofit organization dedicated to improving the lives of individuals with developmental disabilities, brain injury, and behavioral health needs. Our residential leaders play a critical role in shaping high-quality programs and building environments where both individuals and staff can succeed.

Compensation:

• $90,000-$105,000

Benefits Include:

Medical, dental, and vision insurance

403(b) retirement plan with employer match

Generous paid time off and paid holidays


Tuition reimbursement and student loan repayment assistance

Paid training, leadership development, and certification opportunities

Employee Assistance Program (EAP)

Short- and long-term disability coverage

Flexible spending accounts and voluntary benefits

May Institute is an equal opportunity employer committed to diversity, equity, and inclusion.