Associate Director, ITSM Lead & Architect

BeiGene, Ltd. has proposed to change its name to BeOne Medicines Ltd. The new name is subject to shareholder approval and, once approved, use of the name will be phased in over 2025. There may be instances where “BeiGene” or “BeOne” are used to describe the company during this transition period. BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

BeOne's Global Technology Solutions team is seeking an experienced and strategic technical leader to serve as both the ITSM Lead and Architect, acting as the primary owner of our ServiceNow platform. This leader will be responsible for defining and executing the platform’s roadmap, overseeing its implementation, and ensuring the long-term success and continuous improvement of our ServiceNow solutions. The ideal candidate will demonstrate strong leadership, a deep understanding of ITSM and ITIL best practices, and the ability to drive technology-enabled transformation across the organization by aligning enterprise, regional, global, and functional requirements into a cohesive platform strategy.

Impact: Shape the strategic vision and architecture of our ServiceNow platform, driving innovation and operational excellence across the organization.

Leadership: Guide a talented team and collaborate with senior leaders to influence the future of IT service management and technical architecture.

Growth: Leverage opportunities for professional development and skill-building in a dynamic, forward-thinking environment.

Culture: Become a part of an inclusive, collaborative, and high-performing team dedicated to delivering exceptional services and solutions.

Essential Functions of the job:

ServiceNow Platform Ownership:

• Serve as the overall Product and System Owner for the ServiceNow platform, setting the strategic vision and ensuring alignment with organizational goals.
• Define and maintain the multi-year strategic roadmap for the ServiceNow platform, aligning with business objectives and industry best practices.
• Own end-to-end platform lifecycle management, from initial planning and design through go-live, optimization, and eventual replacement or retirement.

ITSM Architecture & Design:

• Act as the primary architect for all ITSM-related solutions within the ServiceNow platform, ensuring architectural decisions align with enterprise standards and long-term organizational needs.
• Provide expertise in ITIL and ITSM processes, guiding design and configuration to adhere to industry-leading practices and regulatory requirements.
• Collaborate with Enterprise Architecture and other technology teams to ensure seamless integration of ServiceNow solutions across the enterprise landscape.

Strategic Planning & Requirements Analysis:

• Lead strategic discussions with senior leadership and cross-functional stakeholders to analyze enterprise, regional, global, and functional requirements.
• Translate these requirements into a strategic ServiceNow roadmap and detailed execution plan, ensuring the platform meets evolving business needs across the organization.
• Continuously monitor industry trends and emerging technologies to keep the platform at the forefront of innovation.

Implementation & Operationalization:

• Lead the team responsible for the successful delivery of ServiceNow projects, including design, configuration, customization, integration, and deployment activities.
• Oversee operational support, ensuring robust governance, compliance, and service-level agreements are met or exceeded.
• Continuously monitor platform performance, proactively identifying areas of improvement and leading optimization efforts.

Team Leadership & Management:

• Build, lead, and mentor a high-performing team of administrators, developers, and business analysts focused on ServiceNow.
• Set clear objectives, performance metrics, and development plans to cultivate a culture of excellence and continuous learning.
• Foster strong partnerships with internal teams (e.g., Operations, Security, Infrastructure, PMO) and external vendors to ensure smooth platform delivery and support.

Budgeting & Vendor Management:

• Manage the ServiceNow budget, including planning, allocation, and oversight of licensing, development, and integration costs.
• Oversee relationships with external consultants, solutions integrators, and contractors, ensur