Experienced Service Delivery Manager (REF1429O)

<h3>Company Description</h3><p>The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.</p><h3>Job Description</h3><p><strong>The main responsibilities are:</strong></p><ul><li>Commercial Controlling &amp; Billing</li><li>SLA compliance of delivery units</li><li>Steering of Delivery Order Management</li><li>Steering Service Chain &amp; E2E delivery (direct or via 3rd parties/partners)</li><li>Farming activities as defined</li></ul><p>SDM function will be implemented in each PU according to the business needs and functional requirements (e.g. Customer Units, task teams, focused service units ...)</p><p><strong>Responsibilities for Lead SDM differ by contract type:</strong></p><ul><li>Limited responsibilities for cross-PU offerings agreed in separate contracts</li><li>Strong overall responsibility for single contracts that combine multiple PU offerings</li></ul><p><strong>KPIs:</strong></p><ul><li>Revenues for respective client contracts</li><li>WBS element results (profitability margin) for respective client contracts</li></ul><h3>Qualifications</h3><ul><li>ITIL knowledge</li><li>Proven account management experience</li><li>Proven fully comprehensive P&amp;L responsibility </li><li>Proven financial experiences (including tools)</li><li>LEAN, PMI, SMC knowledge</li><li>German ang English knowledge - written &amp; spoken (min. B2)</li></ul><p>Advantages:</p><ul><li>LEAN certification</li><li>PMI certification</li><li>SMC certification</li></ul><h3>Additional Information</h3><p>* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.</p>