Sr. Dir, Business Operations

The Business Operations Lead builds and runs the operating system for a high-performing solutions delivery organization. You will drive transformation initiatives, implement governance and lean portfolio practices, uplift technology and delivery standards, improve execution across Agile Release Trains (ARTs), manage cost and budget, and foster a transparent, inclusive culture. The outcome: predictable delivery, faster value flow, efficient execution, engaged teams, and clear alignment from strategy to results.

What you’ll do:

Transformation & Continuous Improvement

• Define strategy, business cases, and implementation plans for transformational initiatives; track benefits realization.
• Lead a roadmap of operating model, supplier, and process transformations to drive efficiency and speed to market (e.g., supplier optimization, DevSecOps/SRE, CI/CD standardization, monitoring & observability, test automation, knowledge management).
• Maintain a prioritized Operations & Transformation backlog with clear OKRs; apply change-management practices (e.g., ADKAR) to drive adoption.
• Champion AI and automation adoption across the organization.

Governance & Operating Model

• Design, implement, and refine governance (guardrails, stage gates, decision rights, KPIs, review cadence) across delivery functions.
• Run key forums and reviews: Ops Review, Continuous Improvement, Delivery Health, Strategy Alignment, Supplier Governance.
• Define policies and standards for SDLC, change/release, quality, and documentation; ensure alignment with risk, security, and compliance.
• Build single-source-of-truth dashboards and self-service reporting to enable governance.

Agile Release Trains & Delivery Excellence

• Improve cross-ART coordination (dependencies, risks, shared services) via Program/ART Syncs, PI Planning readiness, and integrated roadmaps.
• Partner with RTEs, Product, Architecture, and Engineering leaders to optimize flow (WIP limits, prioritization, Kanban hygiene, DoR/DoD).
• Define and publish delivery metrics (predictability, throughput, lead time, defect rate, change failure rate) with actionable improvement plans.

Financial Management

• Own portfolio financials: annual planning, monthly forecasting, spend tracking, accruals, and variance analysis; deliver world-class accuracy.
• Drive cost transparency, showback/chargeback, and support FinOps for cloud optimization.
• Oversee vendor SOWs, rate cards, productivity, and performance against commitments.

Culture, Communications & Enablement

• Establish communication cadence (all-hands, newsletters, PI readouts, portfolio updates) to drive clarity and celebrate outcomes.
• Foster a culture of safety, accountability, learning, and innovation through Communities of Practice, playbooks, dojos, training, and hackathons.
• Lead employee recognition programs reinforcing culture and delivery impact.
• Coach leaders and teams on effective ceremonies, planning, and stakeholder updates.

What you’ll bring:

Must Have

• Bachelor’s in Information Systems, Computer Science, Engineering, or related field. MBA a plus.
• 10+ years of progressive IT leadership with a proven track record in large-scale delivery transformation, including 5+ years in business operations or transformation leadership roles.
• Proven experience establishing and leading global delivery teams, designing and operating scalable delivery models that drive efficiency, consistency, and high performance across geographies.
• Hands-on experience in SAFe or similar scaled agile environments with multiple ARTs/value streams.
• Expertise in portfolio governance, budgeting, and forecasting (capex/opex, vendor mgmt, cost optimization).
• Strong command of delivery and DevOps/SRE metrics; ability to translate insights into action.
• Experience driving enterprise-wide change in a complex, matrixed environment.
• Excellent stakeholder management and executive communication skills.

Nice to Have

• Certifications: Lean Six Sigma, Prosci.
• Experience with Technology Business Management, FinOps, and cloud cost management.

Work Environment & Travel

• This is a remote position that can be located anywhere in the contiguous United States. #LI-Remote
• Requires 5 – 15% travel annually.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.