Vice President - Customer Support - Mechanical Systems

Company Overview

Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid.

The unique combination of attributes offered by Mainspring’s linear generator enables applications on both the commercial and utility sides of the meter for the $816B global electricity equipment market. We serve a wide range of Fortune 500 customers across markets and industries as well as top-tier utilities and other gridside providers.

We are looking to build relationships with people who share our values:

• Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.

• Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.

• Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.

Mainspring is based in Menlo Park and has partnered with top-tier investors and utilities such as Khosla Ventures, Bill Gates, NextEra, and American Electric Power. More information can be found at www.mainspringenergy.com.

Responsibilities

As Mainspring continues to grow, it needs a strong leader dedicated to growing our ability to maintain all the units operating in the field, initially across the United States, but eventually worldwide. This person will be responsible for all aspects of operations for those units: scheduled and unscheduled maintenance, upgrades, and customer communications to ensure we are always meeting or exceeding customer expectations. They own the strategy, execution and budget. Success in this role requires a high level of competency of Field Service and Operations applied to complex hardware systems which are remotely diagnosed.

• Define the overall strategy and execution for the successful operation and maintenance of all Linear Generators operating at customer sites, including work onsite at the customer as well as offsite product upgrades

• Oversee, directly or indirectly, all personnel needed for the wide range of activities required, which extend from inventory planning all the way to final testing

• Oversee and participate in customer communications to keep customers happy, and do that consistently within the “excellence without ego” values of the company

• Collaborate cross-functionally with all the support functions needed for success: supply chain, global materials planning, enterprise data systems software, quality, etc. etc.

Qualifications

• 15+ years of experience with increasing