Director of Executive & Operational Excellence

POSITION TITLE: Director of Executive & Operational Excellence STATUS: Exempt, FT

GRADE: 6 SALARY: $70-$95K DEPT: Administration

PROGRAM: Executive Management Team REPORTS TO: Chief Executive Officer SUPERVISES: N/A

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SUMMARY: As a key member of YWCA of Metro Chicago team, this role supports the Office of the CEO including, Operations of the Executive team, Board of Directors Management as well as operational oversight of select administrative budgets and executive team performance management. This role also supports/collaborates on employee centered engagement.

ESSENTIAL RESPONSIBILITIES:

Executive Support

• Completes a broad variety of administrative tasks for the President & CEO including managing an active calendar of appointments, while ensuring CEO is prepared with logistics and details

• Participates periodically as an adjunct member of the Executive Team including assisting in scheduling, setting agendas, and attending all meetings

• Communicates directly, and on behalf of CEO with Board members, donors, YWCA staff, and others, on matters related to CEO

• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determines appropriate course of action.

• Provides a bridge for smooth communication across the entire YWCA Metro Chicago Executive team and internal departments

• Works closely and effectively with the CEO to keep her well informed of upcoming commitments and

responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated.

• Provides leadership to build relationships crucial to organizational success and manages a variety of special projects, many of which may have organizational wide impact.

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Board Liaison Leadership and Support

• Serves as the liaison to the YWCA of Metro Chicago’s fifty plus member board of directors, maintaining strong, positive relationships with board members while ensuring discretion and confidentiality

• Ensures the timely preparation, publishing and distribution of materials (e.g. requests, agenda, schedules, grant docket, notices, resolutions, etc.) for the Board and Board Committee meetings. Coordinates with other departments to provide approved content.

• Oversees the Board and Board Committee calendars; helps determine and plan the frequency of meetings. Manages complex calendars and logistics for meetings, retreats and site visits for Board members. Takes notes and summarizes key points discussed at these events.

• Serves as board governance expert ensuring adherence rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.

• Manage board demographics and develop a dashboard to support board decision making; ability to develop and administer surveys to board. Leads new member board orientation.

• Partners with Executive Team, including Program Chiefs, Strategic Engagement and People Leaders to provide administrative support for board and committee meetings including agenda and presentations or other supporting documents

• Key committees include finance, audit, development and communications, nominating and program advocacy

Operational Excellence & Project Management

• Supports the CEO and the Executive Team in tracking of progress toward annual performance metrics, goals, including management of dashboard, capturing important information/metrics enterprise-wide

• Collaborates with the CEO on report