KIPP NYC Systems Administrator, Technology Team

Company Description

About KIPP NYC

KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful and rigorous schools in pursuit of a more just world. In 1995 we started our first middle school, KIPP Academy, in the Bronx, with a vision that every child grows up free to create the future they want for themselves and their communities. Today, our network consists of eight elementary schools, nine middle schools, one high school, and KIPP Forward, a comprehensive program to support our students and alumni in choosing and preparing for the educational and career paths that fit their goals and sense of purpose. KIPP NYC currently serves more than 11,000 students and alumni, has a staff of more than 1,000 (11 % of whom are alumni), and continues to grow!

Job Description

Position Overview

The Systems Administrator (SA) is an essential role on the KIPP NYC Technology team. The SA will be responsible for supporting the Senior System Administrator to deliver best-in-class technology services to the KIPP NYC Region. The Systems Administrator will embrace operational excellence, continuous improvement and innovation. A successful candidate will be able to dive into the details, while meeting the challenge of finding ways to work smarter and more cost-efficiently.

This position is based at the KIPP NYC Shared Services Team (SST) office in midtown Manhattan and will travel to the other KIPP NYC schools (Harlem, Bronx, Brooklyn) as needed. The Systems Administrator will report to the Senior System Administrator and will also work closely and collaboratively with their Technology teammates, as well as other Shared Services Teams and school-based Operations Teams to deliver exceptional IT services. The role will also require interactions with external vendors and support services to identify and implement solutions. 

This is an ideal opportunity for a growth-minded individual to develop and enhance technology tools, systems, and processes to ensure a thriving, successful organization reaches its next level of growth and fulfills its mission.

Duties and Responsibilities, including but not limited to:

The Systems Administrator will support the Senior Systems Administrator in delivering high-performance, secure, reliable technology infrastructure that supports the organizational strategy. Together, they will be responsible for all day-to-day Technology service delivery and response to requests for support, including: 

• Evaluate and approve Windows Server Update Services (WSUS) patches in tiers (rings)
• Maintaining server security patches
• Configure network printers and add them to the print servers (Dynamic Host Configuration Protocol (DHCP)reservation + adding /sharing it)
• Manage DHCP scopes
• Manage DNS Domain Name System (DNS) configurations
• Manage/Support Content Filtering management (adding/removing/troubleshooting of websites not working or miscategorized)
• Manage/Support software installation and troubleshooting
• Create & maintain script repository (PowerShell / bash / batch)
• Work with Senior Systems Administrator to create VMs
• Manage renewal of SSL Certs (provide to Senior systems admin for installation)
• Admin for MDM (JAMF) management
• Troubleshoot user account issues (password reset, account lockout, etc)
• Manage/Support Active Directory maintenance (GPO policies, security groups, etc)
• Manage/Support administration of intranet site needs (KIPP GO)
• Manage/Support wireless needs (creating new SSIDs, changing PSK, basic troubleshooting issues)
• Manage/Support installation / replacing / upgrading hardware as needed (servers, switches, firewall, printers, aps, etc)
• Develop and maintain system documentation documentation
• Assist/participate with security audits and vulnerability assessments.
• L1 support and escalate to senior systems admin as needed

Qualifications

• Bachelor’s Degree in computer science, computer information systems or equivalent experience / certifications
• Minimum 3+ years of work experience in a tech related field, experience working in schools a plus
• Strong analytical and problem-solving skills and/or data science experience
• Project management skills with an ability to juggle multiple priorities and deadlines simultaneously
• Demonstrated ability to solve technical issues, especially providing outstanding customer service
• Meticulous attention to detail with an ability to produce high quality work in a dynamic environment
• Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational l