Fraud Analytics and Innovation Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Enterprise Job Description:
This job is responsible for performing complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.

Enterprise Responsibilities:

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
• Leads the coordination of the production of product performance reports and updates for senior management
• Coordinates the production of product performance reports and updates for senior management

Skills:

• Business Intelligence
• Data and Trend Analysis
• Fraud Management
• Monitoring, Surveillance, and Testing
• Research
• Business Analytics
• Data Quality Management
• Data Visualization
• Problem Solving
• Written Communications
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Oral Communications

LOB Specific Information:

Support a team of Fraud Operations Analysts who execute strategy-driven alert reviews, investigations, and mitigation actions to protect customers and the bank. This role is the operational anchor for the Specialty Fraud Strategy team—converting strategies into day-to-day execution, feeding performance insights back to Strategy, and ensuring robust surveillance and controls across a diverse product suite. You will drive production, quality, and SLA performance; handle complex escalations; and partner closely with Fraud Strategy, Fraud Technology, and cross-functional teams to reduce losses, minimize false positives, and enhance customer experience.

Responsibilities:

Lead Fraud Ops Execution

• Support a team of analysts reviewing strategy alerts, investigating activity, and executing mitigation steps (holds/blocks, authenticating customers, account maintenance, case creation, claims initiation).

• Oversee daily production, accuracy, and adherence to procedures and SLAs; serve as escalation point for complex or urgent cases.

• Manage staffing plans, scheduling, and coverage for high-volume periods, weekends, or holidays as needed.

Surveillance & Controls

• Operationalize and maintain robust fraud surveillance and controls across HSA products; ensure proper risk controls are deployed and aligned to policy and best practices.

• Coordinate incident response and surge coverage (e.g., mass compromise events), including war-room triage and status reporting.

Performance Management & Quality

• Own operational KPIs (e.g., alert timeliness, AHT/TAT, QA pass rate, loss avoidance, false-positive rate, precision/recall where applicable).

• Design and monitor dashboards; drive continuous improvement to increase efficiency and quality.

Strategy Partnership & Optimization

• Partner with Fraud Strategy to evaluate strategy/alert performance, proactively provide frontline fraud feedback to optimize rules thus reducing false positives, and maximizing ROI and fraud loss avoidance.

• Support strategy rollouts, A/B tests, and shadow testing; provide grounded, operations-based feedback and requirements.

Data & Tech