Patient Coordinator / Patient Liaison - Onsite

Description

Job Purpose

The Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients. They follow through expeditiously to assist patients in obtaining WC/NF insurance information.

Duties and Responsibilities

• Contact patients and screen for WC/NF insurance on cases referred by client hospital, either over the phone or in person
• Review and validate insurance information
• Research and verify patient contact information using search engines and hospital computer systems and annotates hospital system with daily notes
• Research and resolve pending WC/NF issues
• Retrieve information from hospital databases
• Verify insurance coverage by using various websites or by calling insurance companies
• Update the Firm’s internal database with all work that is completed on accounts (actions taken to comminicate with patients, code account)
• Obtain and send mail and correspondence to Supervisor
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Requirements

Qualifications

• High School Diploma or equivalent is required
• Experience in the field of healthcare or insurance plans is a plus
• Fully bilingual in Spanish (spoken and written skills) required
• Must be proficient in Microsoft Office Outlook
• Ability to effectively communicate with patients
• Ability to use the internet and learn databases
• Strong investigatory and researching skills
• Excellent written and verbal skills
• Ability to efficiently multitask
• Possess a high level of organization skills
• Strict adherence to the policies and protocols of the client while conducting themselves professionally at all times

Working Conditions

• Ability to work onsite at client location
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.