Manager Operations Excellence (Domain Automation)- Technology Engagement Led (BEL), Enterprise Products and Platforms (EPP)

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Operations Excellence (Domain Automation) Technology Engagement Lead (TEL), where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice.”

The Manager, Operations Excellence (Domain Automation) _ TEL is responsible for delivering technology solutions that drive operational efficiency through automation across business domains, driving continuous improvement and innovation for EPP and partners. The TEL plays a pivotal role in bridging the gap between technology solutions and business operations. This role focuses on empowering business end-users, promoting adoption, and maximizing the value derived from digital productivity tools. As a Lead, you’ll collaborate with cross-functional teams, facilitate training/awareness sessions, and drive successful implementation of digital automation solutions initiatives. The TEL ensures alignment with business goals, efficient resource utilization, and successful project outcomes.

They will work closely with the Director, and collaborate with leaders, managers, and employees to identify and address productivity issues, and cultivate a culture of innovation and continuous improvement. This position reports to Director, EPP Operations Excellence (Domain Automation).

Accountabilities & Responsibilities

• Product Strategy
  • Work with the Domain leadership teams to define the product vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.

• Encourage adoption by demonstrating the benefits and practical applications of these   technologies.

• Work closely with Change Management teams to ensure smooth transitions during tool implementations.

• Address resistance to change and provide ongoing support.

• Foster a positive attitude toward digital transformation.

• Process Optimization:

• Collaborate with our IT business analysts and product owners to identify areas for improvement.
• Collaborate with IT stakeholders to define project objectives, scope, and deliverables.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Identify risks, dependencies, and critical paths.
• Maintain risk logs and communicate risks to stakeholders.
• Propose automation solutions to streamline workflows.
• Ensure alignment with business goals.

• Requirement Gathering and Prioritization
  • Work closely with IT stakeholders, including business partners and technical product management teams, to gather requirements and prioritize feature development.
  • Translate customer needs and market demands into clear, actionable product requirements.
  • Collect feedback from end-users regarding tool usability, challenges, and enhancements.
• Cross-Functional Collaboration
  • Facilitate communication and collaboration among cross-functional teams, including product management, engineering, design, quality assurance, and operations.
  • Ensure alignment on product priorities, timelines, and deliverable