Front Desk Representative

Description

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family. 

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart. 

Responsibilities 

• Greets patients in a pleasant, welcoming manner with an understanding that the front desk is the first impression in the office. 
• Collects patient's predetermined co-payment and/ or balance at check-in. 
• Requests insurance card and confirms demographic information at each visit. 
• Balances payments at the end of the day. 
• Keeps waiting room clean and bathroom stocked throughout the day. 
• Responds to patient walk-in issues; Personally resolves issue or directs to the appropriate department (i.e.: refills, paperwork, payments). 
• Prepare ROS for the following clinic day. bye 
• Accurately schedules appropriate follow-up visits and in-office testing. 
• Develops in-depth understanding of the in-office testing schedule. 
• Appropriately notifies billing about any add-ons through an action in the EMR. 
• Maintains strict confidentiality according to HIPAA Privacy and Security Rule. 
• Other duties as assigned. 

Requirements

Education and Qualifications 

• High school diploma or equivalent 

Job knowledge and skills 

• Microsoft Office proficiency 
• Basic knowledge of medical insurance   
• Exhibits an ability to adapt to unpredictable situations within the work setting  
• Ability to remain flexible and willing to transition/ float amongst various positions 
• Ability to independently complete assignments in a timely manner. 
• Demonstrates excellent verbal and written communication skills 
• Demonstrates proficient computer/ electronic medical record systems skills 

Corporate Culture Expectations 

Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.  

Core Competencies 

Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening? 

Functional Competencies 

Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others