Regional IT Manager

Koniag Data Solutions LLC, a Koniag Government Services company, is seeking a Regional IT Manager to support KDS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote opportunity. This position requires the candidate to be ON SITE 5 Days a Week M-F at the Seattle, WA HUD Office.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional Regional to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government Customer. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries. KDS offers competitive compensation and an extraordinary benefits package including health, dental and vision insurance, professional development tuition reimbursement, 401K with company matching, flexible spending accounts, paid holidays, 3 weeks PTO, and more.

The Regional IT Manager is an integral component supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate is a team player with proven experience as a Regional IT Manager. Below are the qualifications for this role.

A desktop hardware technician installs, maintains, and repairs user workstations, including desktops, laptops, and peripherals, to ensure optimal performance and functionality. Key duties involve diagnosing hardware and software issues, setting up new equipment, performing system upgrades, and providing technical support to users via phone, email, or in person.

Key Responsibilities: full time, 5 days (Mon-Fri) a week 8-hour day shift On-Site Seattle, WA HUD office position.
• Installation & Configuration: Set up, configure, and test new desktop and laptop computers, software, and associated peripheral devices.
• Maintenance & Repair: Perform routine maintenance, diagnose hardware and software malfunctions, and repair or replace faulty components to maintain optimal performance.
• Troubleshooting: Systematically identify and resolve technical problems reported by users through various communication channels, gathering information to diagnose issues effectively.
• System Upgrades: Assist with system upgrades, such as installing new hardware or software, and ensuring all systems are up to date.
• User Support: Provide technical assistance and training to end-users on computer hardware, software, and connectivity issues to ensure their productivity.
• Inventory Management: Maintain records of hardware and software assets, track inventory, and liaise with vendors as needed.
• Documentation: Create and maintain technical documentation, performance reports, and support tickets related to hardware issues.

Essential Functions, Responsibilities & Duties may include, and are not limited to:
Region 4 Field Staff Tech Manager:
• Tech managers provide technical support to the HUD Regional Office as well as the field offices within the region and provide hands support for other organizations on the EUS program.
• Onsite support is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices within the region.
• Technical support consist of prepping and setting up computer hardware/peripherals for new users; working assigned Service Desk ticket queues for hardware/software issues.
• Techs responsible for ensuring systems have the latest image and systems are receiving currently deployed software patches/updates.
• Tech managers work directly with HUD Information Technology Directors and local HUD IT offices.
• Provides support for projects such as Tech Refresh, Domain Consolidation, and Server migration with activities ranging from performing installs/upgrades (software and/or hardware) to providing additional end-user training. There is d