IT Business Partner

Department: Paxiom Group IT

Reports To: IT Manager

Location: Souderton, PA/ Miami FL/ Las Vegas NV

 

ATS Corporation | Overview

ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food and beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.

 

Paxiom Group | Overview

Paxiom Group is a leading provider of primary, secondary, and end-of-line packaging machines with more than 30 years of industry expertise as part of the ATS group of companies.

Operating from five global facilities, with a passionate and focused staff of professionals, we also have a strong national service presence, the ability to provide systems integration, and an installed base that includes more than 7,000 machines across the world.

Paxiom Group offers a wide range of primary and secondary packaging technologies, servicing industries that range from food, nutraceuticals, pharmaceuticals, industrial, and cannabis. Paxiom’s Sale and Service operation is located in Las Vegas, NV, with its primary manufacturing sites in Montreal (WeighPack Systems); Miami, FL (EndFlex); and Shanghai, China (Kang-Di), Philadelphia, PA (NCC).

Packaging solutions include Vertical and Horizontal Form Fill Seal, Pre-made pouch bagging, flow wrapping, cartoning, and bag-in-box solutions. Their filling technology includes auger powder filling, weigh filling for solids, multi-point depositors, and pre-roll automation for cannabis. Additionally, they offer a number of integrated and robotic solutions for customers in the packaging space.

 

Job Summary:

The IT Business Partner is responsible for ensuring all IT equipment is working, managing the IT budget and supporting business applications. You will be part of the Paxiom IT group, supporting that group of companies. Work breakdown is solving support issues, working on IT projects and managing IT spend.

 

Job Responsibilities

This role encompasses a variety of responsibilities, including but not limited to the following:

• The Information Technology Business Analyst is responsible for being the voice of the business for the greater IT team. This team member will work on all aspects of end-user device management, including technology selection and purchase, configuration, upgrades, and Tier 2 (Service Desk) support. Examples are:
  • Perform on-site technical support, including desktop and vendor-level support.
  • Install, fix, debug, and maintain desktop technologies (including handheld devices).
  • Complete work orders such as telephone and computer install, moves, adds and changes.
  • Update and maintain all IT asset inventory records, such as desktop, printer, network.
  • Capture performance metrics and ensure continuous improvements are made to lower mean time to repair.
• Create and manage escalation procedures and ensure service levels are maintained.
• Document, track, and monitor technical issues to ensure resolution in a timely manner.
• Ensure that appropriate expertise and infrastructure are developed and implemented to support the responsibilities of the IT division group.
• Manage, communicate, and implement strategic plans for telecommunications, messaging, client support, system administration and IT operations.
• Provide input into the annual IT budget.
• Ensure that relevant operational, product and service standards and procedures are developed, communicated, and adhered to.
• Ensure the proper incorporation, use and management of external service providers.
• Maintain a high level of pe