Director, Global Technology Sales Operations

About this role:

The primary purpose of this role is to drive revenue growth through tactical execution of retention and growth programs for Global Technology Sales (GTS). This encompasses planning and development activities such as program design and execution, process improvement and world-class execution of existing programs to new areas. This role will lead execution with support from BU partners and sales leaders. The role will focus on quantitative and qualitative analysis to identify actionable insights, measure progress, and impact (ROI) to make necessary ongoing enhancements.

The broader team seeks to:

• Develop and execute programs in support of our key priorities; partner cross-functionally to ensure all functions are aligned with and supporting the GTS teams

• Provide analytics and data that enables leaders to manage and grow their businesses and drive overall productivity improvements

• Accelerate growth and retention of our largest accounts

• Drive key pipeline and retention activities for Business Developers and Account Executives; build the GTS salesforce of the future

• Lead strategic projects and initiatives across the organization, working with partners across business units, with insights to the Operating Committee

Our team is highly collaborative, working across Gartner Sales, Service, Product, and Research and Advisory.

The Sales Operations Director is a key member of the team contributing to the development, execution and management of programs and partnering across a broad range of internal stakeholders and partners.

 What you will lead:

• Demonstrate excellent leadership and managerial qualities and values; encourage teamwork & collaboration.

• Attract, develop and retain great talent on an ongoing basis and build a team culture with a positive and service-oriented and problem-solving mindset.

• Play a key leadership role in supporting overall GTS and each region’s sales target achievement.

• Lead initiatives and identify opportunities to increase and accelerate growth and retention of the GTS business. Focus for this role will be on assessing top sales IC performance, identifying best practices and translating those into actionable and scalable guidance and enablement resources to support GTS growth and sales success across all GTS practices.

• Drive execution with Sales teams by using proven sales practices (the "HOW" to do it).

• Collaborate across GTS Communications, Sales L&D, Marketing, Product, Research and Advisory, to bring these solutions to our sales teams in a coordinated way.

• Work closely with Continental Ops, Sales Leaders and Service/Delivery teams to drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness.

• As needed, lead the production and delivery of operational and planning presentations to senior business leaders to effectively link identified best practices with business strategy (quarterly GTS Ops reviews, monthly Gartner Leadership Team discussions).

• Cultivate strong and mutually respectful relationships across the organization and partner with GTS' leadership to solve problems and identify business improvement opportunities.

• Provide guidance regional management teams to ensure operational consistency and share best practices in driving growth, retention, and GTS upgrades to new products.

• Support Long Range Plan (LRP) and related pilots’ execution on an as-needed basis.

• Operate as an extension of GTS sales to represent the nuanced needs of our portfolio business.

What you'll need:

• Demonstrated experience in leading, supporting and coaching a high performing team

• Strong process orientation and ability to dynamically prioritize in a fast paced environment

• Strong relationship-building skills: Able to effectively partner with multiple teams and leaders to influence in a matrixed environment.

• Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics.

• Excellent written and verbal communication skills; ability to create and deliver effective presentations and updates for use by multiple levels of staff, up to and including the executive level.

• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously.

• Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.

• Curiosity: Interest in understanding co