Medical Assistant - Remote

Medical Assistant - Remote

About Thriveworks 

Thriveworks is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a new vision to be America’s most valued mental healthcare company, where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care to heal and thrive in life, this company is ready for a new chapter.

About the Job

Thriveworks is seeking a full-time Remote Medical Assistant to work closely with the telepsychiatry team and act as a liaison between clients and clinicians.

Key Responsibilities 

• Input client information into an EHR

• Coordinate medical records requests for clinicians

• Process inbound/outbound lab work

• Process refill requests for patients

• Process prior authorizations

• Triage medical questions/requests

• Assist with FMLA/STD paperwork

• Assist in managing high-volume email accounts to answer questions from patients and clinicians

• Assist in managing high-volume of faxes

• Provide any additional administrative support to medical staff, the Regional Clinic Director, and the Executive Director 

Skills / Qualifications

• Active certification as a CMA or RMA

• 7 - 9 years of MA experience, preferably some experience in a remote environment 

• Exceptional oral and written communication skills with a diverse population of clientele

• Excellent phone communication skills

• Experience in managing high volume email and timely, professional responses to clients and clinicians

• Ability to work in a fast-paced environment

• Excellent time management skills

• Working knowledge and experience using business software (word processing, spreadsheets, Google Workspace, etc.) 

Requirements 

• Prior experience working with EHR systems, preferably AMD

• Experience in maintaining HIPAA-compliant practices and procedures

• Familiarity with an outpatient office setting

• Ability to work the following schedule: Monday - Friday 8 am - 5 pm EST

Benefits 

• An amazing team culture

• Professional development & advancement opportunities

• 401K with a 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Professional EAP program for team members & household

• Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!
 

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement. 

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

#LI-Remote  #LI-JM2

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thrivewor