Full-Time Client Assistant (Thursday - Saturday 6:00am to 6:30pm)

Job Title:                    Client Assistant (I, II, III)

Reports To:               Client Assistant Manager

Location:                    Nashville

Classification:           Full-time, non-exempt

Mission:         
The mission of The Next Door Recovery is to provide a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary:
CAT (Client Assistant Team), in conjunction with the assigned nurses, are responsible for providing client supervision in a structured and supportive residential environment. All full-time CAs will be required to work at least two of the TNDR observed holidays.

Primary Responsibilities and Duties include the following:

• Assist nurse with assigned client’s vital signs and medication pass.
• Communicate with your assigned medical staff the needs of clients.
• Assist with new client’s floor orientation and schedule.
• Assigned CA may assist Admissions and Treatment Team with new Intakes by assisting with searches, vital signs, and urine drug screens.
• If warranted, document assigned clients activities and client interaction in EHR.
• Assist in preparing client appointment reminders, room name placard and cleaning of linens (night shift).
• Complete client rounds per policy.
• Perform urine drug screens/breathalyzer as assigned following agency protocol.
• Based on staff rotation, assists at the front desk as needed; direct incoming calls to appropriate staff and interacting with guests, visitors, family members and outside providers.
• Report facility maintenance concerns.
• Carry out assigned responsibilities pertaining to the emergency management plan utilizing emergency procedures and non-violent crisis intervention.
• Transport assigned clients to and from appointments, groups, and other activities as requested by supervisor (must be 25 years of age with a valid driver’s license).
• Maintain order in storage closet as needed.

• Employs de-escalation techniques mediating potential crisis between clients when necessary.
• Utilizes local crisis response plan in case of psychiatric emergency (i.e. suicidal/homicidal ideation or threats) at the direction of the team nurse or supervisor.  
• Utilize effective communication when contacting On-Call staff to report pertinent information after hours.
• Attend meetings and trainings in-house, electronic, Webinar, etc as directed by supervisor.
• Follow agency protocol about contraband and items not allowed in client possession.

• Participate in continuing education activities, remaining knowledgeable in areas related to the focus of the residential p