Collections Call Center Supervisor (PUBLIC SERVICE ADMINISTRATOR OPT 2)

Job Requisition ID: 53105 
Closing Date: 02/10/2026
​Agency: Department of Revenue
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial 
Bilingual Option: None
Salary: $8,281 - $9,096/mo.; ($99,372 - $109,152/yr.)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC062 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Collections Call Center Supervisor (Public Services Administrator option 2) for our Springfield Collection Enforcement Division located in Springfield, IL. This position manages staff and is responsible for making certain the needs of the Department are met through voluntary compliance via the pursuit of non-filed returns or assessed debt in an efficient and professional manner.  If you have experience supervising staff and worked in a tax related field, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out! 

Essential Functions

• Under administrative direction, plans, manages and directs the activities of the staff reporting to the Springfield Collection Enforcement Division within the Illinois Department of Revenue (IDOR).
• Serves as full line supervisor.
• Approves various courses of action including jeopardy and penalty assessments.
• Regulates the training, maintenance, operation and quality control of an enforcement program and the specific software that controls its operation.
• Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing the IDOR's Tax Systems.
• Confers by telephone, correspondence and/or in person, with taxpayers, their representative and/or others to make demand for payment or filing of missing returns.
• Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to four years of college, preferably with coursework in finance or accounting.
• Requires prior experience equivalent to three years of progressively responsible administrative experience working in a tax related field (e.g., accounting, collections, finance, etc.).

Preferred Qualifications

• Four (4) years of experience supervising staff and planning day to day operations of a work unit.
• Four (4) years of experience using tax processing software systems (GenTax, MyTax Illinois, MyLocalTax, or similar tax processing systems) in a professional capacity.
• Four (4) years of experience working with taxpayers to resolve delinquent tax compliance and the collection of past due debt.
• Advanced proficiency in Microsoft Excel or similar spreadsheet software.
• Four (4) years of experience working with tax laws, rules and regulations in a professional capac