Principal Consultant (ARIS)

Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.

Our story goes beyond technology.  We put people first – employees, customers, and partners.  We build strong teams and cultivate relationships that last.  We provide incomparable products, solutions, services, and technical excellence for our customers.  We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation.  Our size means everyone has an impact and every voice is valued.  We are big enough to compete and small enough to care. 

Be you, join us. 

We are currently seeking a Principal Consultant ARIS to join our team.

The Principal Consultant ARIS is responsible for the successful delivery of ARIS services in their region. Successful delivery involves meeting customer commitments around quality, time, and cost with the goal that customers get the best experience of using our products while meeting the project’s financial and operational targets.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• End-to-end ownership for delivery of services in the region in the product line ARIS, high quality Professional Services consulting to new and existing ARIS customers.

• Work with PS-Sales/Advisory and License teams on opportunities and support business development.

• Deeply collaborate with PS-Sales/Advisory, CSM and Partner Excellence teams on joint ARIS BU objectives.

• Assess and guide our customers through their adoption journey. Encourage thought leadership on best use of our products and capabilities, navigating the pitfalls and leveraging the strengths.

• Supporting our partner ecosystems to be successful.

• Create a culture that rewards creation of frameworks and best practices to help customers and partners quicker time-to-value.

• Support the project managers to deliver on the margin sold as.

• Ensure high customer satisfaction from a delivery perspective.

• React to changing customer requirements in a professional and flexible way.

• Ensure success of focused ARIS BU initiatives such as Innovation projects, Solutions and Accelerators (Assets).

SKILLS & COMPETENCIES:

• Delivery expert with a solid understanding of the ARIS Product and delivery methodology and various commercial models. Ability to support and influence and drive product implementations by our customers and partners.

• Ability to manage challenging customer situations and work on multiple dimensions to solve problems with constant focus on customer success

• Experience with engaging with and position/present compelling value propositions to C-level executives

• Experience with managing de-escalating challenging customer situations

• Change agent to embrace and drive mindset shift towards how customers can get the best experience of using our products.

• Excellent organizational and interpersonal skills.

• Very strong analytical and problem-solving skills.

• Ability to manage multiple priorities. Maintain control under stress.

• Shows personal commitment to our goals and working in collaborative environment.

• Proficient in creating the deliverables part of fix-price proposals.

• Must be willing and have the ability to travel up to 50% and as required.

EDUCATION: 

• Degree in Computer Science / Information Technology or appropriate Business Degree.

EXPERIENCE:

•  Extensive experience in professional services in a highly ARIS product capacity.

•  Experience working with large - preferably global - teams.

What’s in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Work anywhere in your country or abroad for up to 10 days per year.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gend