Technical Support Specialist

SUMMARY:

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

ESSENTIAL FUNCTIONS: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Collaborate with management, leaders, and clients to support technology needs throughout the design life cycle, including requirements verification, requirements tracing activities, technical document development, model development, and configuration management maintenance.  

• Develop and present technology solutions in formal design reviews and serve as a customer liaison to support programs. 

• Derive requirements and verification methods and events for complex electronic health records software systems. 

• Position requires candidates to be capable of performing in a collaborative engineering environment working closely with multi-disciplinary teams. 

• Effectively communicate within a team environment to lead technical document development such as specifications, interface control documents (ICD), test plans, user manuals, quick reference guides, etc. 

• Design, develop, and execute test cases and test scenarios for PC software features and components. 

• Debug and troubleshoot software issues and defects using various tools and techniques. 

• Report and document test results and defects in a clear and concise manner and continuously partner with stakeholders to ensure bugs hygiene is maintained. 

• Collaborate with software developers, product managers, and stakeholders to ensure software quality and customer satisfaction. 

• Provide feedback and suggestions for software improvement and enhancement. 

• Evaluate, select, and manage relationships with vendors, third party providers, and consultants for applicable services and products. 

• Enable the delivery of multiple workstreams including collaboration, document management, and project management. 

• Work with team to identify problem areas, provide solutions, and plan future improvements and innovations.  

• Facilitate discussions with non-technical team members and stakeholders. 

• Maintain an accurate and up-to-date strategic planning manual with continuity BUS plan and goals. 

• Perform all other duties as assigned. 

• High school diploma or GED required

• Bachelor’s degree preferred

• 2 years of experience in a related field required

• SharePoint experience and working knowledge 

• Networking experience (IP, DNS, Load balancing) 

• Concept knowledge such as availability, scalability, maintainability) 

• Internet Information Server (ISS) experience 

• Website operation experience 

• Microsoft SQL server knowledge 

• HTML understanding 

• High degree of professionalism in customer service and client interactions 

• Ability to handle diverse situations and multiple projects. 

• Team Viewer experience

• Strong Microsoft Office, Internet, and email skills