Administrative Director, Ambulatory Operations - Card Admin CT Surgery

Nemours is seeking an Administrative Director for our Cardiology team in Jacksonville, FL.

The Administrative Director, Ambulatory Operations, Cardiac North Florida will have strategic and operational oversight of practice for the North Florida Cardiac Market. Reporting to the VP, Business Ops, Cardiac Service Line, the Administrative Director, Ambulatory Operations, Cardiac North Florida oversees the administrative, operational, strategic planning, financials, and development activities of designated service lines across North FL (Jacksonville, Pensacola, Panama City) and across all functions. The Administrative Director, Ambulatory Operations, Cardiac North Florida will be responsible for establishing and managing a cohesive administrative and operational infrastructure for the cardiac service line which includes physician practice and hospital partnerships; developing and implementing business plans to support the growth and financial success; identifying opportunities to improve the patient and family service experience; assuring patient and associate safety; and establishing collaborative relationships with various departments and managers within N Florida and across the Nemours Foundation in support of specialty providers. The Administrative Director, Ambulatory Operations, Cardiac North Florida in collaboration with Cardiac Chair, Chiefs, Administrative, and Nursing Leaders, is responsible for representing administration as appropriate and assuring compliance with all applicable law and regulatory requirements affecting the areas of responsibility.

Essential Functions

Leadership, Strategy, and Planning:

• With the chair, chiefs, administrative, and nursing leaders, develops, recommends, and implements financially viable business and organizational models that balance and align the interests of the cardiac service line, its business units, clinical disciplines, and providers, to achieve maximum flexibility for program development.
• With the chair, chiefs, administrative, and nursing leaders, leads the strategic growth of the cardiac service line, formulating and gaining approval for strategic business plans and objectives. Working with chair, chiefs, administrative and nursing leaders, Nemours’ leadership, planning, marketing, and business development team:
  • Identifies, develops, and implements new and enhanced existing outpatient clinical programs and services to achieve growth goals
  • With business development, develops outreach strategic plans
  • Ensures that strategic and program planning for specialty initiatives are linked to operational and capital budgeting processes, as well as facilities development and long-range master planning
• With marketing, establishes marketing and promotional programs that enhance awareness and preference for specialty programs and clinical services among key customer constituencies.
• Works collaboratively with chair, chiefs, and administrative nursing leaders in the development, communication and implementation of goals and objectives at all campus and satellite locations in North FL. Ensures that goals are in alignment with the corporate strategies.
• Establishes a cooperative working relationship with the practice and partner hospital management teams to advance the goals of the practice and partner hospital as they relate to each specialty.
• Responsible for developing and maintaining professional relationships with community and health agencies and partner institutions.

Operations and Financial Management:

• Works with the chairs and chiefs to provide administrative and operational oversight of all divisions, programs, and sites organized within the cardiac service line.
• In collaboration with the chair and division chiefs develops, monitors, and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service line.
• In collaboration with the leadership team, recommends a sufficient number of qualified/competent persons and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
• Develops, interprets, and implements policies and procedures that guide and support the provision of services.
• Collaborates effectively with providers and clinical teams to deliver quality care in a family- centered model in a cost-effective and efficient manner. Monitors clinical operations and quality improvement initiatives including compliance with established efficiency benchmarks including charge capture and delays, RVU productivity, chart documentation, etc.
• Participates in the organization’s service excellence and continuous improvement mission.
• Responsible for the coordination and integration of intradepartmental and interdepartmental services
• Communicates wit