Sr. Manager, CSIRT

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking an experienced and proactive CSIRT Manager to join our global security team in India. This pivotal role will be responsible for leading security incident response efforts, ensuring efficient and contextualized alerting, and performing both SOC alert triage and in-depth incident investigations. You will play a critical role in protecting our organization by proactively identifying, investigating, and mitigating threats, and driving continuous improvement in our security posture. This role demands deep expertise in cybersecurity principles, incident response processes, and strong leadership capabilities.

 

This position is a people manager role reporting to the Sr. Director of Security Operations.

 

Responsibility 

• Act as Incident Commander for all security issues across the enterprise

• Lead the incident response team in identifying, analyzing, and resolving cybersecurity incidents

• Coordinate with stakeholders for timely and effective resolution

• Develop and maintain incident response plans, playbooks, and SOPs

• Manage on-call rotation.

• Communicate clearly with senior management and external stakeholders during and post-incident

• Prepare detailed incident reports with post-incident analysis and recommendations

• Collaborate with other cybersecurity teams to improve detection rules, refine security policies, and enhance overall security posture

• Maintain working relationships with law enforcement when required.

• Analyze security monitoring alerts and respond to cybersecurity incidents

• Serve as a subject matter expert who defines visibility and response requirements

• Perform forensic analysis on data and endpoints

• Lead complex investigations into advanced cyber threats, including malware outbreaks, targeted attacks, and persistent threats

• Conduct thorough investigations to determine root cause and impact of incidents.

• Use threat intelligence and advanced analytics to identify and address potential threats

• Implement and oversee remediation measures to prevent recurrence

• Hunt for hidden threats within enterprise networks proactively using threat intelligence and behavioral analytics

• Partner with Detection Engineering to refine threat detection rules to improve SOC visibility

• Create automation solutions for expedient response and effective detection

• Automate incident and remediation reports, leveraging AI where possible

• Drive a culture of continuous improvement

• Perform root cause analysis on security incidents and recommend improvements to security controls

• Stay updated on industry best practices and evolving attack techniques to ensure effective defenses

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• Minimum of 8 years of experience in cybersecurity with at least 5 years in incident response (IR)

• 3+ years of proven experience in an IR management role, with a track record of building, mentoring, and scaling security teams

• Background in Security Operations Center (SOC) operations, including incident response, and security monitoring

• Experience with leveraging threat intelligence to anticipate and mitigate cyber threats, and extensive experience in digital forensics, covering evidence collection, analysis, and reporting

• Experience leading global, cross-functional,