Client Care Specialist - Castle Rock, CO

Who we are

Castle Rock Cat Hospital is Hiring a Client Care Specialist!

Position DetailsRole: Client Care Specialist (CSR/Receptionist)Status: Part-time or Full-timeSalary: $16 - $17 per hourSchedule: Monday–Friday; no nights

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a veterinary reception role where you can enjoy a calm environment, build meaningful relationships with clients, and leave work knowing you made someone's day a little better? We'd love to meet you.

Our cat and exotic animal practice is looking for a compassionate, organized Client Care Specialist to join our close-knit team. Whether you're greeting clients at the front desk, answering phones, or helping families navigate their pets' care, you'll play an essential role in creating a welcoming and supportive experience for every visitor.

We believe outstanding client service starts with a team that enjoys working together. If you're looking for a hospital where kindness, teamwork, and work-life balance are more than just buzzwords, you'll feel right at home here.

Why You'll Love It Here

• Calm, feline-friendly environment focused on cats and exotic pets
• Supportive team that genuinely enjoys working together
• No nights, allowing for a healthy work-life balance
• Opportunities to build lasting relationships with clients and patients
• Positive workplace where kindness, communication, and teamwork come first
• Leaders who appreciate your ideas and support your professional growth
• A collaborative culture where everyone is willing to help one another

What You'll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage multiple priorities throughout the day
• Check clients in and out while maintaining accurate medical records
• Process payments and explain invoices with confidence and compassion
• Communicate clearly with clients regarding appointments, treatment plans, and follow-up care
• Coordinate with doctors and technicians to keep appointments running smoothly
• Maintain a clean, organized, and welcoming reception area
• Help create an exceptional experience for every client who walks through our doors

What You'll Bring

• Previous veterinary client service or reception experience preferred
• At least two years of veterinary experience is recommended
• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Confidence using computers and learning new software
• Positive attitude and commitment to teamwork
• Compassion for clients, patients, and coworkers
• Ability to remain calm and organized in a busy environment

The Extras You'll Actually Feel

• A workplace where you'll truly enjoy coming to work
• Meaningful relationships with clients, patients, and teammates
• Leaders who value your contributions and encourage your growth
• A team that supports one another through every busy day
• Meaningful work helping pets and the people who love them
• A culture built around kindness, respect, and collaboration

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees onl