Field Project Manager & Service Technician

Field Project Manager & Service Technician

Position Summary
The Resident Field Service Technician serves as the primary technical liaison between our client and its manufacturing partner, providing on-site support for machine installations, commissioning, maintenance, troubleshooting, repairs, and continuous improvement initiatives. This role ensures maximum machine uptime, maintains customer satisfaction, and delivers technical support for complex CNC machine tools and manufacturing systems.

The successful candidate will bring advanced controls, mechanical, electrical, hydraulic, and CNC troubleshooting skills, independently diagnosing and resolving equipment issues while coordinating with customers, contractors, engineering teams, and service personnel. This role requires strong project management capabilities, exceptional communication skills, and a commitment to safety, quality, and customer service.

As a resident technician, this individual acts as a trusted advisor to on-site personnel while representing the company professionally — mentoring junior technicians, supporting customer training, and contributing to continuous improvement efforts that enhance machine performance, reliability, and operational efficiency. Reports to the Operations Support Manager, Operations department.

Employment Type: Full time - Hourly

Key Responsibilities

Technical Support & Troubleshooting

• Perform advanced troubleshooting, repair, and maintenance of CNC machine tools and associated equipment.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and servo control system issues.
• Troubleshoot and repair spindle assemblies, gearboxes, ball screws, linear guide systems, drive components, and other critical machine elements.
• Analyze and troubleshoot open-loop and closed-loop axis control systems.
• Perform CNC machine geometry verification, positioning compensation, and machine calibration activities.
• Conduct preventative maintenance inspections and recommend corrective actions to improve equipment reliability and performance.
• Support machine startups, commissioning activities, and production readiness evaluations.

Machine Installation & Alignment

• Lead and coordinate machine installations, relocations, retrofits, and major repairs.
• Manage installation schedules and coordinate activities between internal personnel, customers, and third-party contractors.
• Perform precision machine leveling, alignment, and geometric verification.
• Utilize laser measurement equipment for positioning, straightness, squareness, and geometric accuracy evaluations.
• Conduct machine acceptance testing and ensure all performance specifications are achieved prior to customer sign-off.
• Support machine upgrades and modernization projects as required.

CNC Systems & Manufacturing Support

• Configure and support 5-axis machining systems, including TRAORI setup and optimization.
• Troubleshoot automatic tool changers (ATC), tool management systems, and related automation equipment.
• Assist customers with machine optimization, process improvements, and operational best practices.
• Support machine parameter management, compensation routines, and performance tuning activities.
• Collaborate with engineering teams to identify root causes and implement long-term corrective actions.

Customer Support & Training

• Serve as the primary on-site technical representative for the customer.
• Build and maintain strong working relationships with customer personnel at all organizational levels.
• Provide maintenance, operational, and troubleshooting training to customer maintenance and production teams.
• Communicate machine status, service activities, risks, and recommendations to both customer and internal leadership.
• Gather customer feedback and provide recommendations regarding product performance, service improvements, and future enhancements.
• Ensure all work is completed safely, professionally, and in accordance with customer and company standards.

Leadership & Continuous Improvement

• Mentor and provide hands-on training to Junior Field Service Engineers and technicians.
• Support knowledge transfer initiatives and development of technical best practices.
• Assist management with identifying opportunities to improve service delivery, machine reliability, and customer satisfaction.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.

Required Qualifications

• Minimum of 4 years of experience in the machine tool, CNC manufacturing, or industrial eq