(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary...

We are seeking a dynamic leader who excels at developing high-performing teams, driving operational and financial results, and fostering a culture of belonging. The ideal candidate will model exceptional customer service, ensure compliance with company values and standards, and support continuous learning and growth. This role requires strong collaboration and communication skills to implement business initiatives and lead change across all levels. A commitment to excellence, accountability, and integrity is essential to empower associates and deliver outstanding results for our customers and communities.

What you'll do...

Leads and Develops Teams

• Teaches, trains, and actively listens to associates.
• Tours stores and provides feedback (Tour to Teach).
• Communicates and collaborates with all levels of associates regarding store operations.
• Utilizes technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.

Models Exceptional Customer Service

• Demonstrates the Better Way service model.
• Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs).
• Ensures customer needs, complaints, and issues are resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.

Drives Financial Performance and Sales

• Reviews and evaluates P&L (Profit & Loss) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides Supervision and Development Opportunities

• Hires, trains, and mentors associates.
• Assigns duties and sets clear expectations.
• Provides associate recognition and communicates expectations consistently.
• Promotes a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and Oversees Activities

• Develops and maintains relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives.
• Builds accountability and measures progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.

Ensures Compliance and Supports Company Values

• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity.
• Implements action plans and utilizes the Open Door Policy.
• Provides direction and guidance on business processes and practices.

Walmart Leadership Expectations Respect the Individual:

• Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong relationships, and communicates with impact.
• Attracts, retains, empowers, and develops talent; recognizes others’ contributions.

Act with Integrity:

• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models Walmart values and holds oneself and others accountable.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact.