Lead Customer Service & Sales Representative

Overview

Drybar Lead Customer Service & Sales Representative

 

Job Summary

At Drybar our Lead Customer Service & Sales Representative is called a Bartender. You're the face of the client experience, the hostess of the hair party—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.

What to Expect

Being a Drybar Bartender is more than working the front desk—you're a leader on the floor. You help the shop run smoothly, keep the team on schedule, and support clients with energy and empathy. Whether you’re making a sale, solving a scheduling challenge, or simply brightening someone’s day, you are key to the success of the shop.

Responsibilities

 

• Client Experience & Front Desk Operations

  • Greet and check in/out clients using Booker

  • Manage client profiles and troubleshoot scheduling or POS issues

  • Handle payments, tips, and commissions with integrity

  • Answer phones and voicemails promptly; escalate concerns as needed

  • Review client notes to ensure personalized service

• Shop Flow & Team Support

  • Pair clients with Stylists and manage break schedules when needed

  • Support shop management in maintaining smooth daily operations

  • Serve complimentary beverages and engage clients to create a bar-like vibe

  • Maintain clear communication with team and leadership

• Sales & Product Knowledge

  • Recommend and sell products, tools, and memberships

  • Restock and maintain retail displays

  • Support merchandising and inventory tasks

• Cleanliness & Standards

  • Maintain shop cleanliness and complete assigned side work

  • Follow all opening, closing, and shift duties

• Training & Culture

  • Help onboard and train new Bartenders

  • Contribute to a positive, team-first culture

  • Attend mandatory meetings and uphold Drybar’s 10 Core Values

Qualifications

 

• 2+ years in a customer service or front desk role (salon/spa a plus)

• Strong multitasking and problem-solving abilities

• Fast-paced, team-oriented, and detail-driven

• Excellent communication and professionalism under pressure

• Comfortable standing for 6–8 hour shifts

• POS system experience preferred

Benefits

On top of your hourly pay, you also get:

• Commission on retail and membership sales
• Discounts on products purchased in-shop
• Free blowouts Sunday - Thursday

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.