Director Infrastructure, Security, and Camera Operations

Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)
*Hours may vary due to work assignments or projects.*

Work Location: The Edney Innovation Center

FLSA Status: This is an Exempt position.
Salary: GS.16 $84,982- $102,668

Department: Technology Services

 CLASSIFICATION SUMMARY:

Responsible for the infrastructure of all technology systems throughout the City of Chattanooga. Oversees the operations of the infrastructure teams supervising management and subordinate employees who provide infrastructure technical support and service to the City. This position ensures that the safety and integrity of the City enterprise environment are maintained, and is responsible for the efficient, effective operation of these areas in accordance with established City policies, procedures, strategic goals, and mission. It serves as the liaison to management and City departments for the server infrastructure and data center. This position is also responsible for planning strategic short-term and long-term goals for the Infrastructure team with consideration of the overall IT and City strategies with the Director of IT Operations and Infrastructure. Work is performed with general direction, working from broad goals and policies. 

SERIES LEVEL: 

The Director of IT Infrastructure is a stand-alone position that reports directly to the Chief Information Officer and is the head of the IT Security Division of the Department of Information Technology. 

ESSENTIAL FUNCTIONS:
(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Directs the day-to-day operations of the Infrastructure team including; staffing, scheduling, and ensuring employees meet their annual training requirements and goals as well as day-to-day support, problem resolution, and enhancement requests from throughout the City. 

Directs the IT Infrastructure staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment and making hiring, termination, and disciplinary recommendations.

Oversees the review and approvals of schedules, timecards, time off requests, approves and arranges for training as necessary. Assigns work assignments and projects to Infrastructure team employees. 

Develops and communicates the career progression and advancement opportunities for team employees. 

This includes assigning competencies and goals to employees and assisting them to achieve those objectives. 

Oversee research for technology solutions and creates proposals and project plans with team employees encompassing research, analysis, feasibility, cost justification. 

Then oversee the selection, purchase, and implementation of said solutions. 

Create an efficient work environment that is conducive to teamwork, collaboration, and encourages good communication between employees and management. 

Provide technical leadership, mentoring and coaching for all employees and foster a culture of accountability, innovation and team building. 

Assist with leading the ongoing development, testing, and execution of Information Technology disaster recovery objectives and expectations, including progress toward City service level uptime and availability goals. 

Reviews and negotiates Information Technology vendor contracts for competitiveness and performs or oversees vendor due diligence as prescribed by City policy. 

Participates in forecasting, preparing and administering IT Infrastructure division budgets, project budgets, and assists the CIO with annual budgeting; prepares cost estimates for budget recommendations; submits justifications for budget items; monitors and controls expenditures and manages financial operations.

Ensures the City data center environments are secure and perform within established guidelines in relation to policies and procedures. 

Oversees periodic audits of related system usage and connections to ensure compliance with Safeguarding Member Information Standards and Procedures, City policies and