Customer Service Representative

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your Role At Baxter

The Acute Care Customer Service Representative for Baxter Respiratory Health will be responsible for interactions with buyers, biomedical engineers, health care teams, sales organization teams, and internal teams to answer and resolve a wide variety of inquiries for all Acute Care Respiratory Health products including but not limited to the Vest Airway Clearance System, The Synclara Cough System, The Volara System and the MetaNeb System. This is a full-time, Hybrid model position.

Your Team

We accept opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building positive relationships are integral to our success.

We're a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You'll Be Doing

• Responsible for interfacing with customers, company sales and/or service representatives over the phone and email
• Provide front line technical and troubleshooting support on products via phone to health care teams and other Baxter staff.
• Properly identify order types for correct billing and consult on any issues with internal and remote billing teams.
• Enter orders for all shipment and return of Respiratory Health products.
• Quickly and accurately identify and assess individual customer needs and take appropriate action to satisfy those needs.
• Utilizes multiple systems and problem-solving skills to attempt to resolve the issue on the call.
• Establish rapport over the phone quickly and remain positive and upbeat.
• Work closely with Contract Administrator to fulfill contract requests.
• Use shipping websites such as Fed Ex and UPS to track orders
• Provide customer support with special requests and assist various departments, as needed.
• Responsible for all shipping-related activities and verification for rental agreements and returned items.
• Process all purchase orders received by phone, fax, or email.
• Creation of proposals requested by Baxter sales team.
• Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions.
• Understanding of GPO, IDN, and pricing agreements
• Work and understand warranty guidelines and procedures.

What You'll Bring

• Associate degree, preferred in business or related field, or equivalent work experience.
• 5 years of progressive experience in a customer service role, preferred.
• Previous experience in the healthcare field, preferred.
• JD Edwards experience preferred.
• Experience with Microsoft Office Products

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,6