Senior Account Executive

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are
The Account Executive is responsible for managing and expanding a portfolio of strategic clients at Jolera. Working independently and with a long-term vision, this role leads complex consultative sales cycles, develops structured account plans and contributes directly to the company’s ARR/MRR growth within a B2B technology and managed services context.

Key Responsibilities:

• Take ownership of a portfolio of strategic clients, with a focus on retention and growth
• Define and execute structured account plans geared towards revenue growth
• Identify and develop opportunities for upsell, cross-sell and expansion within the portfolio
• Lead consultative sales cycles involving multiple stakeholders, including C-level executives
• Ensure alignment between the client, pre-sales and delivery teams for frictionless execution
• Manage the pipeline rigorously and predictably, with regular reporting to leadership
• Actively contribute to the team’s ARR/MRR targets and retention rates
• Represent Jolera at high-value meetings, events and negotiations.

People Management:

• This role does not involve direct people management, though it may coordinate pre-sales resources in the context of proposals.

Financial Responsibility:

• Responsible for meeting individual revenue targets (ARR/MRR). Direct involvement in managing commercial proposals and contract negotiations with strategic clients.

Key Performance Indicators (KPIs):

• Sales target achievement (%)
• Portfolio retention and growth rate (Net Revenue Retention)
• Volume and quality of the managed pipeline
• Number of converted upsell/cross-sell opportunities
• Customer satisfaction (CSAT / NPS)