Club Lounge Food & Beverage Attendant (Full-Time) l InterContinental Miami Downtown

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, eight year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As a Club Lounge Food & Beverage Attendant, you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation. 

DUTIES AND RESPONSIBILITIES: 

• Maintain complete knowledge at all times of all hotel features and services, hours of operation.
• Set up workstation with necessary supplies; maintain cleanliness throughout shift.
• Promote positive guest relations to all individuals approaching the Club Lounge at all times.
• Ensure breakfast is setup in a timely manner an according to specifications.
• Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.
• Perform other duties as assigned.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Arrange for pastries be brought up to the Lounge in timely manner for teatime.
• Prepare proper set up for Happy hour according to departmental standards.
• Ensure all guests’ requirements during happy hour, waiting on tables, replenishing of the food served during happy hour.
• Complete correct break down of happy hour and proper set up for breakfast for the next day.
• Ensure the Club Minibar is always stocked in a timely fashion.
• Accommodate all requests for information in a congenial manner.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Ensure security of guest room access.
• Coordinate amenities with Room Service, ensuring timely delivery.
• Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.
• Always maintain the coffee machine neat, tidy and ready for use.
• Prepare setup table for breakfast for the next day.
• The conference room has to be always neat, tidy and ready to be occupied according to company standards.
• Document pertinent information in department logbook.
• Double check cleanliness of coolers, food rotation & food quality.
• Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B.
• Inventory of daily transfers from F&B.
• Manage inventory and rotate items in the Club cage.
• Keep track of what have been received and pending.
• Inspect amenity presentation before the amenity is sent out to the VIPs room.

What we need from you:

Qualifications and Requirements:

Minimum:

• High school graduate
• Previous experience in Food & Beverage, Guest Services.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible written communication to a high standard