Customer Engagement and Programming Manager

What We Do   At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.    What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

The Role

We are looking for an experienced Customer Engagement and Programming Manager to join our growing and dynamic team. As a leader on our Professional Services team, you will play a critical role in building out GoGuardian’s ‘coaches’ program, building advocates with deep knowledge of our products who will extend the impact of our tools to the classrooms in their schools. In addition, this role will play a leadership role in planning, coordinating, and designing our Professional Services overall, especially related to our professional development and education offerings.

The role requires a strong leader capable of aligning sales and delivery goals with overall company goals while balancing short and long-term objectives. This leader will be leading programmatically, while managing success to specific Key Performance Indicators that will prove the high impact value of our coaches. It will be critical to collaborate across functions with multiple disciplines including customer support, solutions engineering, customer education, and sales.  We’re looking for a self-motivated, detail-oriented individual who is passionate about driving a positive impact for students, teachers and administrators with GoGuardian’s products and services.

What You'll Do:

Build and Scale the Coaches Program: 

• The Coaches program is an elite group of educators who have been trained in the best practices of the Pear Deck Learning and GoGuardian suite of solutions committed to driving positive outcomes for students and schools. 
• Facilitate training that goes beyond basic features and functionality, and dives deep into advanced settings and tools, practical use case studies, and instructional strategies backed by learning science.  Ultimately, this leader is training the trainers.
• Be a Brand Ambassador, representing the company at industry events, regional conferences, and high-tier partnerships, acting as a brand evangelist to enhance brand visibility and foster industry relationships.
• Actively recruit new teachers and administrators into the program to extend GoGuardian’s reach and impact within their district/s, building a strong community with high engagement, strong advocational skills for our products and services and deep product expertise.
• Drive customer satisfaction and loyalty through exceptional high-touch service with consistent processes that foster seamless communication across customer success managers, customer education leaders, sales teams and customers.
• Track real-time project performance, analyze key metrics, and monitor metrics dashboards for customers and internal stakeholders through dedicated goal tracking for the coaches program

Leadership of Professional Services:

• Valuable leader on the Professional Services Leadership team, ensuring consistent, scalable delivery across a variety of high impact professional services for educators.
• Build and maintain strong relationships with key stakeholders, including senior leaders, project managers, workflow owners, and creators. Serve as the primary program manager for project-related activities related to professional services.
• Work closely with the Sales and Professional Services team to ensure seamless handoffs, desired impact and continued client satisfaction post-implementation of new product purchases.
• Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and with customer satisfaction.

Who You Are

• Experienced ambassador for learners with a deep concern for student outcomes driven by 10+ years experience in K-12 education and by using Ed Tech pro