Help Desk Technician

Job DetailsJob Location: OK Oklahoma City - Oklahoma City, OK 73129Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Information TechnologyThe Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets. 

 

What a Help Desk Technician does daily:

 


Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user’s satisfaction
First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment
Provide support for Windows 10 Laptop/Desktop Operating Systems
Identify, research, and resolve technical problems within technical abilities.  Expected to use company ticketing system, knowledgebase, and internet for research
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Analyze and resolve problems with core business applications
Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)


 

Additional Responsibilities:

 


Carries out duties assigned System Administrators or Director of Information Technology as required.


 Qualifications 

Education and Experience:

 


Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly


 

Knowledge, Skills and Abilities:

 


Experience with all Microsoft Standard Applications/Operating Systems
Office 365 support and administration
Knowledge of Active Directory administration including account creation, group member administration, and computer management
Excellent troubleshooting skills
Excellent Customer Service & interpersonal skills
Excellent verbal and written communication skills
Self-starter with detail oriented work habits
Able to maintain confidentiality
Display professional demeanor


 

Physical Requirements:

 


Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
Occasional lifting (up to 20 pounds).


 

Working Conditions:

 


Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.