Sr. Manager, Content & Knowledge - Berlin

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.<br/><br/>Lime is hiring a Senior Manager of Content &amp; Knowledge to join our Policy and Communications team. In this role, you will play a key role managing, writing/editing, and optimizing content used in Lime’s competitive RFP/tender responses and permit applications. You will also undertake cross-functional projects to better capture, research, organize, archive, and report internal and external data, documentation, and information. This highly networked role requires effective collaboration across all departments – technology, government relations, operations, and other business units – and exceptional strategic and organizational thinking.<br/>As a key contributor of Lime’s Central Policy Team, you will report to the Director of Proposals (EMEA). This is an internal-facing position. You will be responsible for managing our content database (Loopio, Google Drive) and other archives; interfacing with cross-functional teams to develop, write, design, and update content; researching and implementing content &amp; knowledge management processes and tools; and supporting inbound requests from proposal and policy team members as a subject matter expert. <br/>The ideal candidate will have expert organization, communication, writing/copyediting, and information literacy skills. You will have demonstrated experience designing, implementing, and administering content/asset archives. You are an exceptional and creative communicator with experience delivering knowledge sharing systems, best practices, and channels across cross-functional teams. You are an analytical, detail-oriented, process-based thinker with program and project management expertise. <br/>This is a fully remote position with a strong preference for candidates located within the EU or UK. Exceptional candidates located in the Eastern/Central time zones may also be considered. <h3>What you’ll do:</h3> <ul> <li>Manage the Lime policy team’s content and asset databases, acting as a system administrator and chief reference librarian responsible for library architecture, integrity, accuracy, and usability. </li><li>Develop a centralized content &amp; knowledge management framework that integrates content, information, best practices, and reference resources </li><li>Collaborate with cross-functional subject matter experts to develop, write, edit, design and validate content and graphics used in RFPs, pitch documents, white papers, and reports</li><li>Implement best practices and tools for knowledge documentation and sharing</li><li>Develop best practices to organize, update, and manage content in other languages, including French, Spanish, Italian, and German</li><li>Support RFP teams with strategic document reviews, analysis, and content capture</li><li>Establish a competitive intelligence framework, including tooling and best practices for competitor research and analysis</li><li>Collaborate with data teams to manage and improve data dashboards</li><li>Maintain, improve, and support team databases </li><li>Other duties as assigned, such as creating team playbooks, writing and sharing newsletters, leading research and reporting projects, and liaising with cross-functional teams like engineering, data &amp; research, product management, marketing &amp; brand, and operations</li><li>Establish and maintain effective and collaborative working relationships throughout the global organization</li><li>Thrive in a fast-paced environment and effectively handle multiple time-sensitive requests</li></ul> <h3>About you:</h3> <ul> <li>4+ years experience in knowledge management, tendering/proposals/grant writing, communications, or program management </li><li>Experience working within a start-up/scale-up organization preferred</li><li>Proven track record of managing content databases, experience with RFP content management systems like Loopio, RFPio, etc. a huge plus</li><li>Highly organized, detail-oriented multi-tasker</li><li>Excellent writing and editing skills in English, with graphic design experience a plus</li><li>Process-based thinker with exceptional organizational and problem-solving skills</li><li>Strong interest in process improvement and designing tools and practices for accessibility and ease of use</li><li>Independent self-starter with effective people and negotiation skills</li><li>Bachelor's Degree, ideally in communications, languages, humanities, or library science</li><li>Excellent written and verbal communication skills and the ability to adapt to different communi