Internal Support Solutions Engineer Intern (Summer '25)

Internal Support Solutions Engineer

The Elevator Pitch

Are you ready to dive into the world of Solutions Engineering and Presales? Do you have a passion for developing innovative solutions in a dynamic, fast-paced environment? Are you eager to gain hands-on experience and build critical skills to shape your future career? Do you have a knack for creating “how-to” videos and training content?

As an Internal Support Solutions Engineer Intern in this 10-week program, you’ll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You’ll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you’ll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations.

This internship offers the perfect blend of challenge, growth, and impact—equipping you with the tools to thrive in a Solutions Engineering and Customer focused career.

This internship is a 10 week program: June 9nd – August 15th

Success in the Role: What are the performance outcomes will work toward completing?

In the first 5 weeks, you will:

• Gain a comprehensive understanding of Evolv—our products, culture, mission, and the reasons behind what we do.
• Build meaningful professional relationships within the Customer Experience Operations (CX Ops) team, the Technical Sales and Solutions (TS&S) team, and other departments across Evolv.
• Collaborate on the development of streamlined solutions, providing hands-on support to address real-world challenges.
• Create impactful training content tailored for internal technical support and on-demand customer training needs.
• Deliver engaging presentations to the CX Ops team and other stakeholders, consistently contributing during weekly updates.
• Assist in on-site demonstrations, showcasing Evolv's solutions in action.
• Fully integrate into the CX Ops team, feeling connected and valued as part of the group.
• Maintain enthusiasm for embracing new tasks and projects as opportunities to grow and learn.

In the last 5 weeks, you will:

• Deliver a final presentation showcasing at least two hands-on solutions you developed, articulating their value and overcoming challenges with confidence.
• Establish yourself as a go-to resource for solutions support, relied upon for expertise and insights.
• Become a trusted source for technical training and customer-focused training content, leaving a lasting impact.
• Reflect on your internship, taking pride in meaningful contributions that positively impacted the company.
• Complete your time at Evolv with an expanded professional network and mentorship connections that will support your future career.
• Gain greater clarity about your career aspirations, with a better understanding of what excites you—or what might not align with your goals.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Presales and Sales Engagement

• In 2 weeks: Observe and participate in presales and sales activities, gaining exposure to customer site operations and engagement strategies.
• In 6 weeks: Actively support Solutions Engineers during site surveys, pilots, or go-lives, contributing technical and logistical assistance.
• In 10 weeks: Confidently engage with customers, presenting solutions and providing input during live demonstrations of Evolv products.

Solution Development and Presentation

• In 2 weeks: Collaborate with the team to develop a solution from a given set of parameters, ensuring alignment with customer needs.
• In 6 weeks: Present solutions to internal teams and stakeholders, incorporating feedback from knowledgeable and diverse perspectives.
• In 10 weeks: Independently develop and deliver a refined solution to a customer or internal audience, showcasing technical and problem-solving skills.

Training and Content Creation

• In 2 weeks: Start drafting training content, including scripts and videos, focused on customer and internal technical needs.
• In 6 weeks: Complete at least one comprehensive training module designed for customer onboarding or internal team education.
• In 10 weeks: Deliver a finalized training session, receiving feedback from both internal stakeholders and external users to refine future materials.

Team Collaboration and Communication

• In 2 weeks: Actively engage in team meetings and discussions, familiarizing yourself with roles and responsibilities across the team.
• In 6 weeks: Presen