Customer Service Supervisor with German

<p><br/><b><span>Job Description:</span></b></p><p>Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. </p><p></p><p>Within the group, Nobel Biocare is an implantology business, currently looking for a <b>Customer Service Supervisor with </b><b>German</b>. In this role, you will collaborate closely with the Head of Customer Care in order to ensure that Nobel Biocare is a reliable, professional and responsive partner for all customers with focus on the DACH market (Germany, Austria, Switzerland). </p><p></p><p><b><span>What is your role going to look like? </span></b></p><ul><li><p>You can expect leading and mentoring a team of 6-8 members. </p></li><li><p>Find the best ways to secure and follow up on high standards of Customer  Experience (phone calls coverage, backups, professional customer approach). </p></li><li><p>We will encourage you to identify improvement areas of all European processes and  procedures linked to Customer Service, in line with the Head of Customer Care. </p></li><li><p>You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues). </p></li><li><p>Supervisors participate on stakeholders’ meetings to represent the CS organisation,  and to collect and act on Customer Experience feedback. </p></li><li><p>You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.<b><span> </span></b></p></li></ul><p><br/><b><span>​</span></b></p><p><span>This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.</span></p><p></p><p>#LI-SM1</p><p></p><p><b><span>Job Requirements:</span></b></p><ul></ul><p><b>What will you bring? </b></p><ul><li><p>Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing </p></li><li><p>Proven successful experience of building and developing high-performing teams </p></li><li><p>Stress management, strong structure and goal orientation </p></li><li><p>Risk and project management driven by customer focus</p></li><li><p>Ability to build strategic work relationships and negotiate with internal and  external customers </p></li><li><p>Efficient communication, provide constructive feedback, mentorship and coaching </p></li><li><p>Fluent level of English language  </p></li><li><p>C2 level of German</p></li><li><p>Basic level of French or Italian is an advantage to cover Swiss operations</p></li></ul><p> Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members. </p><p></p><p><b><span>What can you look forward to? </span></b></p><ul><li><p>WELL certified offices  </p><ul><li><p><span><span> </span>we’re the only office in CEE with Platinum certification in WELL the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)</span></p></li><li><p>initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges) </p></li></ul></li><li><p>25 days of vacation </p></li><li><p>4 paid personal days</p></li><li><p>Meal vouchers </p></li><li><p>Hybrid work model </p></li><li><p>Contribution to wellness and leisure activities - Multisport and Edenred </p></li><li><p>Retirement plan contribution and life insurance </p></li><li><p>Language courses </p></li><li><p>Employee Assistance Program  </p></li><li><p>free consultations in mental health, legal and financial areas for you and your family members </p></li><li><p>Company discounts </p></li><li><p>Attractive work environment in Prague 8 – Libeň </p></li><li><p>Free parking in the office </p></li><li><p>Relocation support </p></li></ul><ul></ul><p></p><p><span><b><b>Operating Company:</b></b></span></p>Corporate<p></p><p>Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through <span>industry-leading products,</span> solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.</p><p></p><p>Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, pr