Platform Operations Manager - NBC Sports Next

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Come join us as we work together as one team to innovate and deliver what’s Next.  

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports and Golf.

At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Job Description

The Platform Operations Technical Engineering Manager will collaborate closely with the Director of DevOps, DevOps Architect, Lead Platform Operations Engineer, Cyber Security Manager and other Technical Engineering Directors to ensure that the SportsEngine Platform is robust, scalable, supportable and secure. They will be responsible for:

• Proactively driving operational excellence, innovation and team performance through a progressive people and project management approach that includes:
  • Managing and monitoring individual and team progress towards delivery and embedding a culture of ongoing learning, feedback, and knowledge sharing.
  • Collaboration with colleagues and advising senior management on opportunities to improve such as implementing new processes and emerging technologies.
  • Building capacity within and across the team through a strong focus and support of Infrastructure as Code and Site Reliability Engineering principles.
  • Strategic planning for platform growth and modernization.
  • Leading technical projects from infancy to full production rollout, including schedule and budget management.
  • Incident management: including leading to resolution, but also post incident RCA and preventative work planning and execution.
  • Public Cloud spend and capacity planning, reporting and review.

The Platform Operations Technical Engineering Manager will manage a team that is responsible for the following areas:

• Contributing to efforts that ensure the continuous and smooth operation of the SportsEngine platform while serving a large volume of traffic.
• Leveraging Amazon Web Services to build highly available services for the SportsEngine infrastructure platform built on top of EKS, ECS, RDS, EC2, Serverless etc.
• Developing quality, opinionated Infrastructure as code Terraform Modules, advising teams on the adoption and use of Terraform, and helping them to change/manage infrastructure safely.
• Helping to foster a culture of cooperation, coordination, and continuous learning within the Platform Operations Team and with other Product Development teams throughout SportsEngine.
• Working closely with the SportsEngine Cyber Security Team to maintain and improve the security of the SportsEngine Platform.
• Contributing to and using our GitHub Pull Request-centered development pipeline as we continuously deliver value to our customers.
• Using tools such as NewRelic, Splunk and Datadog to monitor the health of the SportsEngine platform.
• Being an advocate for quality code and engineering practices that enable Continuous Delivery.
• Participation in a sustainable on-call schedule.

Qualifications

Basic Qualifications:

• 7+ years of experience in the field of Platform Operations, preferably in a Public Cloud environment.
• 5+ years of experience as