Senior Director, CPO Office (New York)

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences built on trust, privacy, and accessibility. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world!
Contentsquare aims to grow by consolidating its leadership in Digital Experience Analytics and by entering new adjacent markets via acquisition or new organic strategic development initiatives. To support these, it makes sense to have a clearer delineation between the 'operational' day-to-day aspect of the Product team (PM, PMM, PPM) and the strategic/disruptive initiatives.We are creating a new entity “CPO office” which will support the Chief Product Officer in research and data-driven decision-making on strategic initiatives.
The 4 main missions of that organisation will be to: 
1) Help define product & market growth strategies and enable the C-Suite to make the right decision to meet the company vision and business objectives.
2) Build Product & GTM strategies that will be operationalized by the rest of the team.  Eg Build vs Buy vs Partner recommendation.
3) Actively participate in potential M&A target discovery and evaluation. Work closely with the CPO and the C-suite on GO/NO Go recommendations and integration plan.
4) Hand over strategic projects to Product teams and provide ad hoc support during the prototyping phase. Sign off the strategic alignment of product choices.
As a leader of that organization, you will drive the 4 missions above -developing  market and product strategy that aligns to the company and Product vision, defining how each product will compete and win in the market. Working with the Product Leadership team and partnering with marketing, compliance, technology, you will design and communicate hypotheses and business cases that will define our market position, highlighting our strength and the overall threats.
You will own and manage:- The Market research (and TAM)- The Customer research function - For that you will leverage quantitative and qualitative research - The product strategy and customer research teams will report to you 
We're looking for an experienced leader in strategic thinking, building business cases and getting buy-in from the organization while building, scaling the Impact of the CPO Office. The successful candidate has a proven track record of translating Strategy and research into product decisions.

WE ARE LOOKING FOR A LEADER WHO CAN:

• Manage a 10+ people organization across 2 activities: Product Strategy and Customer User Research
• Generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products
• Analyze market and competitive landscape, scientific developments, and customer needs to bring innovative and differentiated products to market
• Articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.
• Shape the way Product Strategy and Customer research is operating in CS and set standard to high effectiveness and efficiency
• Lead the transformation of our Customer research organization towards high strategic thought leadership
• Collaborate closely with your peers in Design, Product and Tech to maximize the impact of research
• Drive maturity of your organization and build a thriving community of growth focussed talents

A LEADER WHO HAS:

• Several years of experience with direct reports under your guidance and leadership, including experience in managing managers
• Several years of experience of working in our Market, in collaboration with product, engineering and design teams
• Experience working holistically across the product life cycle, including market, competitor and customer analysis, pricing and product positioning, and product development 
• A strong client services acumen, coupled with high EQ and presentation skills.

Why you should join Contentsquare- We’re humans first. We hire talented people and provide them with the trust, resources and flexibility to get the job done- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits- We are a