Regional Payroll Manager

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Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Our Opportunity

The Regional Payroll Manager serves as a senior operational leader responsible for overseeing payroll service delivery across a portfolio of PEO/ASO clients. This role ensures consistency, accuracy, and a high-quality client experience through effective team leadership, process discipline, and proactive issue resolution.

This position leads a team of Payroll Specialists ranging from entry-level to senior contributors, with a strong emphasis on employee development, engagement, and training. The Regional Payroll Manager is accountable for building a high-performing team that delivers predictable, compliant, and client-focused payroll outcomes.

Unlike a traditional payroll manager role, this position is not responsible for primary payroll processing or payroll tax execution. Instead, it functions as a strategic leader, escalation point, and operational driver, stepping into payroll processing only when necessary to stabilize client relationships, support onboarding, or model best practices.

The ideal Regional Payroll Manager is:

• A people-first leader who prioritizes team development and engagement
• Operationally strong with a focus on process, consistency, and scalability
• Comfortable stepping into complex or escalated situations with confidence
• Detail-oriented but able to operate at both tactical and strategic levels
• Proactive, accountable, and solutions-driven
• Skilled at influencing across teams without direct authority

This is an onsite position based in our regional office in Phoenix, AZ.

Key Responsibilities

Team Leadership, Engagement & Development

• Lead, coach, and develop a team of Payroll Specialists across varying experience levels
• Foster a culture of accountability, responsiveness, and continuous improvement
• Drive employee engagement through regular 1:1s, performance feedback, and career pathing
• Identify skill gaps and implement targeted training programs to elevate team capability
• Promote consistency in execution, communication, and client service standards
• Reinforce quality expectations by coaching to accuracy, attention to detail, and adherence to established payroll controls

Payroll Operations Oversight (Non-Processing Leadership)

• Provide oversight of payroll workflows, ensuring accuracy, timeliness, and adherence to SOPs
• Support complex payroll scenarios including multi-state, prevailing wage, and high-touch client environments
• Maintain strong working knowledge of payroll systems (e.g., ADP) and configuration best practices
• Ensure payroll data integrity and proper documentation across systems
• Partner with internal tax/compliance teams (who own filings and remittance) to ensure alignment and issue resolution
• Establish and maintain internal controls to reduce risk, improve accuracy, and ensure consistent payroll outcomes

Process Improvement & Operational Excellence

• Identify inefficiencies and implement process improvements to enhance scalability and accuracy
• Standardize workflows and reinforce adherence to established procedures
• Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, error tracking, and feedback loops
• Leverage QA insights and reporting to identify trends, reduce defects, and improve team performance
• Utilize metrics and dashboards to monitor accuracy, timeliness, and overall service quality
• Participate in system enhancements, automation initiatives, and operational projects

Cross-Functional Collaboration