Principal User Experience Designer

Job Requisition ID #

Principal UX Designer, GTM Agentic Experiences 

Position Overview 

The Principal Designer on our Digital Support team at Autodesk is a strategic, systems-level thinker who drives high-quality, journey-centric experiences across products and teams. Our team is responsible for connecting our front to back customer success experiences through GTM technology solutions. In this role, you will lead the definition and evolution of agentic and multi-modal experience systems that enable consistent, scalable, and intelligent interactions across Autodesk’s GTM and product surfaces. 

You will operate in highly ambiguous, emerging problem spaces, shaping how conversational agents, UI, and personalization come together to form cohesive user experiences. This role requires deep expertise in systems and interaction design, strong cross-functional collaboration, and the ability to influence direction across distributed teams. 

You will help establish a platform design approach that enables teams to independently deliver agentic experiences while maintaining consistency, clarity, and trust across the customer journey and user touchpoints. 

You’ll join a highly collaborative team working on complex and high-impact experience challenges, partnering with product, engineering, and machine learning teams to define the future of Autodesk. 

**To be considered, you must provide your resume and portfolio with access/password when applying. **

Responsibilities 

• Lead vision and strategy for agentic and multi-modal experience systems, ensuring solutions scale across products, platforms, and GTM surfaces 

• Define and evolve interaction patterns and frameworks for chat, UI, and hybrid experiences, including agent behavior, task execution, and system feedback 

• Independently frame ambiguous problems and drive complex initiatives from definition through delivery, particularly in emerging areas such as AI-driven and personalized experiences 

• Partner closely with product, engineering, research, machine learning, and platform teams to deliver cohesive, end-to-end experiences that integrate agent capabilities into real workflows 

• Shape cross-functional roadmaps by synthesizing research, customer needs, and business objectives into scalable design strategies 

• Raise the bar for design quality across interaction, usability, and system coherence, influencing standards beyond immediate project teams 

• Mentor and coach designers across teams, elevating craft, systems thinking, and strategic judgment at a program or organizational level 

• Explore and apply AI-driven workflows and emerging technologies to improve both the design process and customer experience 

• Communicate complex ideas clearly to senior stakeholders, contributing to shared understanding, alignment, and best practices across the organization 

Minimum Qualifications 

• 8+ years of experience designing and delivering digital experiences within complex, multi-product ecosystems 

• Deep expertise in systems design, interaction design, and information architecture, applied to large-scale problems