Customer Success Manager - French Market (H/F)

Lengow, an intelligent and automated e-commerce platform :

Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

All jobs are open in Nantes/ Paris / Barcelona.

Marlène, Head of Customer Success and the whole team (composed by 13 persons from an international context) are looking for a new Customer Success to take care of french customers mainly and to make them grow.

Your main mission will be :

• Develoment of 80 existing customers, identification of business opportunities in order to generate more revenues (farming, cross sell and additional services).
• Customer relationship management, contract follow-up, commercial follow-up and loyalty building.
• You will also ensure the overall customer satisfaction (limiting churn), in particular in close work with our Support team, based in Nantes, and the rest of the teams (BackOffice, Legal, Marketing).

By joining the Customer Success team, you will be able to :

- Be in direct contact with the customer in order to discuss, understand their needs and accompany them in their projects.

- Be the link with the different departments of the company and be a real conductor within Lengow in order to satisfy the needs of our customers!

- Become an expert in all aspects of e-commerce in a stimulating environment where learning is continuous

Hiring Process:

1. TAM interview with Alex.

2. Manager interview with Marlene, our Head of Customer Success Manager.

3. Role Play with Marlene and a member of her team.

4. Interview with Sébastien Blanc our CEO.

5. Reference taking, then hiring promise.

Requirements

We are looking for a person who is willing to invest in this great adventure, with the following skills:

• You have at least 3 years experience in the digital sector (e-commerce or Saas), and have successful commercial experience in a similar position with a focus on key accounts (Account Manager or Customer Success Manager)

• You will be able to work in a fast-paced environment, with a good knowledge of the market and a good understanding of the market and its needs.

• You are fluent in French, English and a third language will be appreciated (spanish or italian)

• You have a good command of Excel

• Finally, you like to take up ambitious challenges and share our passion for digital

Benefits

Joining Lengow is also an opportunity to benefit from many advantages :

• Evolve within a multicultural company, animated by daily challenges.
• Professional events (Masterclass, Teamtalk, Meetup ...) and regular internal cohesion.
• Benefits in kind (Hybrid remote policy, flexible hours, bike mileage allowances, restaurant tickets).

We want to give you the best possible experience, through our various recruitment stages.

Diversity is our strength! With this in mind we are committed to provide equal opportunities to all employees.

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