GPO Membership Services Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The GPO Membership Team values individual initiative and ingenuity to constantly improve processes. The job requires critical thinking to produce creative solutions that benefit our mutual customers, including biopharma and practices. We foster a culture that encourages continuous improvement and innovation, ensuring that our team members are empowered to make impactful decisions and drive positive change.

The Membership Services Specialist is accountable for day-to-day operational activities to support the McKesson (Onmark, Unity, PACT, Pathway) GPO businesses. The individual is responsible for monthly roster creation, daily purchase review, and daily request management via Salesforce CRM. The role requires advanced Excel, SAP, and Tableau skills, intimate knowledge of our legal GPO contracts, biopharma operational processes, and internal administrative processes. The individual will work across multiple stakeholder groups (internal and external) to standardize core membership services processes and tools.

Key Responsibilities

Monthly Roster Creation

• Maintain and publish rosters bi-weekly, monthly or quarterly.
• Utilize advanced Excel, SAP, and Tableau skills for roster creation and management.

Daily Purchase Review

• Review both on and off-contract purchases daily to pass through economics to customers and capture admin fees.
• Requires intimate knowledge of our legal GPO contracts, biopharma operational processes, and internal administrative processes.

Daily Request Management

• Manage daily requests via Salesforce CRM to address inquiries from various internal and external teams, including practices.

Enrollment of New Members or New Forms

• Process approvals or rejections from Biopharma in response to declaration letters and other form submissions for new and existing members.
• Work with stakeholders to navigate form submissions and advise on eligibility criteria.
• Request forms from internal stakeholders (sales reps, optimization team, onboarding team) to help customers gain contract access in the event they purchase off contract.

Reporting and Continuous Improvement

• Create and provide regular membership/manufacturer reports as required based on ad hoc requests.
• Help develop and implement membership services SOPs, processes, and metrics.
• Collaborate with the team to identify and address operational gaps (systems, people, processes).
• Collaborate with pharmaceutical manufacturers on issue resolution and areas of improvement.

Manage and Maintain Manufacturer Rosters

• Regularly review/cleanse membership eligibility across Onmark, Unity, PACT, and/or Pathway GPOs.
• Communicate membership changes to internal and external stakeholders.
• Meet or exceed established SLAs.
• Be the subject matter expert/voice of the customer internally and with pharmaceutical partners to advocate for access or help direct a member to an alternative.

Proactively Conduct Contract Audits & Minimize Leakage

• Focus on your Manufacturer portfolio but also engage teammates when a customer issue impacting manufactures outside of your own portfolio.
• Work with internal and external stakeholders to resolve off-contract issues in a timely manner (SLA to add a comment to a leakage line is 5 business days).
• Follow-up/close the loop on transaction-level off-contract purchases.

Support New Contract Launches/Amendments

• Work with GPO Business Development Directors & GPO Contracting to understand the new contract pipeline.
• Identify specific membership services requirements/changes to amendments of existing contracted products.
• Review launch checklist and ensure membership services activities are completed in a timely and accurate manner when a new product or new manufacture are added to the portfolio.
• Review/audit new contracts post-launch (Day 1) to ensure customers are loaded as expected.

Minimum Requirement

Degree or equivalent and typical