Adoption Manager – Professional Learning and Marketing

ABOUT US

Founded in 2014, Albert is a digital learning platform supplementing the instruction of 3rd-12th grade teachers with engaging, rigorous, and standards-aligned practice and assessment questions. With question banks ranging from national exams like AP®, SAT®, and ACT® to dozens of core subjects and state-specific exams, our 180,000+ premium practice items cover all departments and include detailed explanations and dynamic question types, as well as 1,000+ adaptive skills that adjust in difficulty based on student performance. We're growing quickly, with popular features, teacher training resources, and data tools added each quarter.

ABOUT THE ADOPTION TEAM

Our Adoption Team trains thousands of teachers each year to leverage the full range of Albert's vast subject library, features, and data tools to improve student learning.

We are Albert's professional learning team, designing and delivering widely-loved professional development sessions, including online virtual workshops and in-person teacher trainings nationwide. We rely on our own classroom experience and pedagogical expertise to facilitate trainings that are actually useful for teachers. We manage Albert's real-time chat support, prepare email campaigns, organize Albert's Help Center, and build the Resource Hub. Our Adoption Managers are on the front lines, working directly with teachers daily. We must be experts in every aspect of Albert's platform.

We are also Albert's storytellers, building excitement in educators trying Albert for the first time, collecting assets like client testimonials, and maintaining a suite of marketing pages. We closely partner with our Content, Revenue, and Product teams and communicate user feedback to help our platform continuously improve. We are especially focused on increasing awareness and users of our recently-launched free adaptive learning suite.

In short, our Adoption Team is Albert's chameleon-esque "teacher support squad," doing everything possible to help teachers become enduring Albert advocates.

THE ROLE: ADOPTION MANAGER

As an Adoption Manager, you will be part of our dynamic professional learning team that facilitates teacher-training workshops (virtual and in-person), demos the platform for first-time users, represents Albert in user support convos, and builds marketing assets to tell Albert's story. You'll connect with thousands of teachers yearly to support their professional journeys and help find ways that Albert can make their lives a little easier.

Specific responsibilities include:

• Delivering professional development. Develop and deliver on-site and virtual professional development sessions.

  • The role of Adoption Manager will require travel for business purposes, specifically to develop and deliver on-site and virtual professional development sessions. The travel commitment is modest and fluctuates with seasonality, being most busy in the fall at the beginning of the school year (approximately 3-5 trips per month, each an average of 2 days, during the busy season). The travel will be nationwide to facilitate engaging, workshop-style sessions to improve teachers' confidence in sustainably implementing Albert in their classrooms. The spring and summer months are generally lower-travel seasons, although you may still be required to travel from time to time during the low season. Reasonable advance notice of all business travel will be provided whenever possible. 

  • All business travel must comply with the Company's travel and expense policies, which will be provided to you during onboarding. You will be reimbursed for travel-related expenses that are incurred in accordance with these policies and may require pre-approval. You will be provided an additional daily stipend during business travel, which can be used for incidental expenses you incur related to business travel that are not reimbursable under the Company's travel and expenses policies. Your willingness and ability to travel as needed is an essential job function for this role.

• Managing teacher communications. Develop and launch data and behavior-driven teacher messaging campaigns (email and in-app) to build awareness of platform features/content adoption and maximize onboarding success.

• Coordinating marketing efforts. Curate